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Cannot access Ulsterbank anytime banking on 48

MarkQ9460
Visitor

Anyone else had this issue ?

14 REPLIES 14

dalyer
The Legend
The Legend

Do you mean when using a 48 mobile data connection (as opposed to wifi)?

What happens?

Any error messages?

Can you access other sites/services?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

MarkQ9460
Visitor
Hi, thanks for the reply.

Using the 48 sim as a hotspot, so over WiFi essentially.

Just get the "page cannot be displayed" same as if any webpage wouldn't load.

Access to all other sites works fine.

If UB is the only site that displays that error message then I don't really know what's going wrong unfortunately.

If you're using the 48 SIM in a phone that is acting as a hotspot then can you browse to UB on that as opposed to another device connected to the hotspot?

Or are you using the 48 SIM in a 4G router?

Are your internet/APN settings definitely configured correctly?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Have you tried other devices/browsers to see if that makes any difference?

 

And for what it's worth (possibly nothing...):

 

https://supportcentre.ulsterbank.ie/Searchable/1009048102/I-am-getting-the-error-page-cannot-be-disp...

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Hi,

 

So I can get to the UB website but once I click on to log in to the online banking it says the page cannot be displayed. This is both over wifi as a hotspot and on the actual devise itself with the 48 sim in it. 

 

I can access it fine on another network on the same device using a different mobile provider. The phone is unlocked & I have the correct APN settings for 48. 

 

I have cleared the cache & browser history and cookies.

 

I have tried a different browser using the 48 sim and its the same thing. 

 

I have spokent to UB and they believe it is a network provider issue. 

dalyer
The Legend
The Legend

You mean the link at the top left of this page for logging in?

https://digital.ulsterbank.ie/personal.html

I.e. this link?

https://www.ulsterbankanytimebanking.ie/default.aspx

Works fine for me. It displays fine for me. But I'm not an Ulster Bank customer so I can't try to actually log in.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Correct.

 

All I get is a 'This site cannot be reached' page.

PatrickB3151
Newcomer
Yep

dalyer
The Legend
The Legend
Yep what?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Works fine for me if you mean the login page.
In which case it's not a network issue?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.