topic Re: Why can’t I call or text? in Most Popular Questions

topic Re: Why can’t I call or text? in Most Popular Questions https://community.48.ie/t5/Most-Popular-Questions/Why-can-t-I-call-or-text/m-p/24579#M47 <P> </P> <P>In addition to the above, we have the following FAQs in case you didn't find the answer you were looking for yet:</P> <P> </P> <H2>Related posts that might be of interest:</H2> <P> </P> <UL> <LI><STRONG><A href="https://community.48.ie/t5/Most-Popular-Questions/How-do-I-buy-my-membership/td-p/6" target="_blank">How do I buy my membership?</A></STRONG></LI> <LI><A href="https://community.48.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-payment-options/td-p/120" target="_blank"><STRONG>How do I top up? Overview of the top-up payment options</STRONG></A></LI> <LI><STRONG><A href="https://community.48.ie/t5/Most-Popular-Questions/How-to-unlock-your-phone/td-p/2" target="_blank">How to unlock your phone</A></STRONG></LI> </UL> <P> </P> <P> </P> Wed, 30 Apr 2014 09:19:22 GMT marionh 2014-04-30T09:19:22Z Why can’t I call or text? https://community.48.ie/t5/Most-Popular-Questions/Why-can-t-I-call-or-text/m-p/28#M7 <P> </P> <H2><SPAN>I bought my membership</SPAN><WBR /><SPAN>. Why can't I call or text?</SPAN></H2> <LI-SPOILER> <P>There are a few things to check in this case.</P> <P> </P> <H2><STRONG>Has your membership expired yet?</STRONG></H2> <P>If you’ve bought a new membership and you’re not able to call or text, chances are your old membership hasn’t expired yet. Your new membership will only kick in once your current membership expires. You can check out when that is  <A href="https://48.ie/log-in" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A>.</P> <P><SPAN>If your existing membership is due to expire today it will not run out until close to midnight. </SPAN><SPAN>So say your membership is set to expire today it will only expire between 10 PM and 11.59 PM.  If you have bought a new membership today it will be "queued" to start when the current one ends. </SPAN><SPAN>If it goes past midnight and your new membership still hasn't kicked in then you can reach out to our Care team </SPAN><STRONG><A href="https://48.ie/contact-us" target="_blank" rel="noopener noreferrer">here</A>.</STRONG></P> <P> </P> <H2><STRONG>Has your account been suspended?</STRONG></H2> <P>48 have a <A href="http://48months.ie/boiler-plate/terms#18" target="_blank" rel="nofollow noopener"><STRONG>fair usage policy</STRONG></A>. If you’re in breach of this then your membership might be suspended. You should have got plenty of warning about this from the care crew. If you’ve been suspended, nothing you can do now but wait until your current membership expires so that your next one can kick in.</P> <P> </P> <H2><STRONG>Has your membership been processed?</STRONG></H2> <P>When you check your 48 account here, can you see that you have a valid membership or do you see that it is still “processing”? If it hasn’t been too long best to leave it to fix itself. If you’re waiting for more than a couple of hours then it’s best to get on to the care crew <A href="http://www.48months.ie/help#ask-a-48-agent" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A>.</P> </LI-SPOILER> <P> </P> <H2>Activated my new SIM - why can't I call or text?</H2> <LI-SPOILER> <P>The first thing to check is that you have <SPAN>activated </SPAN>the SIM against the correct account. You can check this when you log into My 48 <A href="https://48months.ie/auth/login" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A>.</P> <P> </P> <P>Check the mobile number displayed at the top of the page.</P> <P> </P> <P><SPAN>Next you need to check that you have an active membership, your calls and texts won’t work until you have bought your membership. Find out more about <A href="https://community.48.ie/t5/Crew-Room/How-do-I-buy-my-membership/td-p/30323" target="_blank" rel="noopener">how to buy your membership</A>.</SPAN></P> <P> </P> <P> </P> <P><SPAN><STRONG>If it’s the correct mobile number and you have an active membership:</STRONG></SPAN></P> <P> </P> <P>That’s good. We should be able to figure out what the problem is easily enough, just give the care crew a shout <A href="http://48months.ie/help/ask-agent" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A>. Please include the following info:</P> <P> </P> <UL> <LI>I have just activated my new SIM and I cannot use it.</LI> <LI>The SIM number is: <add SIM number></LI> <LI>My mobile number is: <add mobile number></LI> <LI>Have you got a new phone and if so, is it unlocked?</LI> <LI>Can you make calls? No, what error do you hear?</LI> <LI>Can you receive calls?</LI> <LI>Can you send texts? No, what error do you see?</LI> <LI>Can you receive texts?</LI> </UL> </LI-SPOILER> <P> </P> <H2>Why are my calls and texts suddenly not working?</H2> <LI-SPOILER> <H2><STRONG>Have you used up all your minutes and texts?</STRONG></H2> <P>On some of our memberships you will get a limited amount of calls and <SPAN>internet </SPAN>to use. Check your allowance via your online account <A href="https://48months.ie/dashboard" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A>.</P> <P> </P> <P>If it’s all used up, you can buy one of our nifty little add-ons for more minutes or texts <A href="https://48.ie/my48/addons" target="_blank" rel="noopener">here</A><SPAN> to keep you going to your next membership.</SPAN></P> <P> </P> <H2><STRONG>Got any warnings from the care crew about fair usage?</STRONG></H2> <P>48 have a fair usage policy. If you are in breach of this your membership might be suspended. Check <A href="http://help.48months.ie/requests?filter=solved" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A> for any messages from the care crew.</P> <P> </P> <P><SPAN><STRONG>Suspended:</STRONG></SPAN> Ouch! It can be lifted until your current membership is up.</P> <P><SPAN><STRONG>Not suspended:</STRONG> </SPAN>Time to give the care crew a shout so they can troubleshoot this further. You can do it <A href="http://www.48months.ie/help#ask-a-48-agent" target="_blank" rel="nofollow noopener"><STRONG>here</STRONG></A>. </P> </LI-SPOILER> <P> </P> <P> </P> <P> </P> <P> </P> Wed, 04 Mar 2026 16:44:26 GMT https://community.48.ie/t5/Most-Popular-Questions/Why-can-t-I-call-or-text/m-p/28#M7 Admin48 2026-03-04T16:44:26Z Re: Why can’t I call or text? https://community.48.ie/t5/Most-Popular-Questions/Why-can-t-I-call-or-text/m-p/24579#M47 <P> </P> <P>In addition to the above, we have the following FAQs in case you didn't find the answer you were looking for yet:</P> <P> </P> <H2>Related posts that might be of interest:</H2> <P> </P> <UL> <LI><STRONG><A href="https://community.48.ie/t5/Most-Popular-Questions/How-do-I-buy-my-membership/td-p/6" target="_blank">How do I buy my membership?</A></STRONG></LI> <LI><A href="https://community.48.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-payment-options/td-p/120" target="_blank"><STRONG>How do I top up? Overview of the top-up payment options</STRONG></A></LI> <LI><STRONG><A href="https://community.48.ie/t5/Most-Popular-Questions/How-to-unlock-your-phone/td-p/2" target="_blank">How to unlock your phone</A></STRONG></LI> </UL> <P> </P> <P> </P> Wed, 30 Apr 2014 09:19:22 GMT https://community.48.ie/t5/Most-Popular-Questions/Why-can-t-I-call-or-text/m-p/24579#M47 marionh 2014-04-30T09:19:22Z