topic Re: [Resolved] Card payment issues on website in Techie Updates

[Resolved] Card payment issues on website

dc888 — Wed, 12 Aug 2015 16:17:57 GMT

Hey guys

We are really sorry but we have a few gremlins running loose at the moment.

We noticed an issue with our payments system earlier today meaning you will not be able to purchase any add ons or memberships.

We have all the 48 boffins working hard towards getting this fix for you.

The cause has been found and we should have some better news for you very soon.

Watch this space!!!

Damian @ the 48 care crew

[Resolved] Card payment issues on website

dc888 — Wed, 12 Aug 2015 16:17:28 GMT

i'm pleased to say the problems earlier have been resolved now.

All gremlins have been chased from the build and it's business as usual now.

Sorry for any inconvenience but you should be good to go now.

Damian @ the 48 care crew

Re: [Resolved] Card payment issues

Anon — Sat, 12 Sep 2015 04:56:26 GMT

Nope ! Money taken from my bank account ( €8 twice) Credit taken from my 48 account for Internet add on ( €9) but still no Internet access ! My membership page is just "greyed out " ! Using a 3 sim to send this !!! What's Goin' on ?

Re: [Resolved] Card payment issues

dalyer — Sat, 12 Sep 2015 09:18:22 GMT

You pronbably need to contact 48 support to get them to look into this for you:

https://www.48months.ie/help#contact-us

Hope this helps.

Re: [Resolved] Card payment issues

dalyer — Sat, 12 Sep 2015 17:10:30 GMT

Did you contact support?

Did they get anywhere with this problem?

Re: [Resolved] Card payment issues

Anon — Mon, 14 Sep 2015 15:27:11 GMT

Thanks - working now ! I contacted support, but still three days without the Internet and a message on my 'greyed out ' membership page telling me to 'hang tough ' ! My arms are sore ! Ha ha

Re: [Resolved] Card payment issues

dalyer — Mon, 14 Sep 2015 15:43:19 GMT

Did support explain what the problem was and what needed to be done to fix it?

It seems to be something that happens to individual users from time to time but I don't know why...

Anyway - glad it's finally sorted.

Re: [Resolved] Card payment issues

Anon — Mon, 14 Sep 2015 20:12:30 GMT

They never mentioned what exactly the problem was - I presume it is a software issue. Thanks for your help.

Re: [Resolved] Card payment issues on website

dena — Sun, 15 Jan 2017 01:07:34 GMT

I tried to put credit on my membership wit my card but it doesn't seem to work any help there

Re: [Resolved] Card payment issues on website

dalyer — Sun, 15 Jan 2017 01:18:21 GMT

More info needed...

What happens?

Any error message?

Where are you trying to do this?

On the website or on the app?

Has this card ever worked before for payments/purchases on 48?

Hope this helps.

Re: [Resolved] Card payment issues on website

dalyer — Sun, 15 Jan 2017 11:21:31 GMT

Any update?

Re: [Resolved] Card payment issues on website

taylorlee — Sun, 22 Jan 2017 11:26:33 GMT

I just top up and still no service on my phone

Re: [Resolved] Card payment issues on website

dalyer — Sun, 22 Jan 2017 11:43:41 GMT

What do you mean by topup?

Cash credit topup, membership purchase, add-on purchase?

What does your My 48 page say about your current membership status, expiry date, allowance balances#

https://www.48months.ie/my-48

Does it list a "next" membership which is stacked to kick in when your current membership expires?

Remember that buying a new membership doesn't give you that membership's allowances immediately if you have a current membership that has not yet expired.

All memberships always run their full monthly course and buying a new membership does not terminate a current membership early and start the new one.

If you have used up membership allowances before the membership month is up then you need to buy add-ons and not a new memebrship.

Hope this helps.

Re: [Resolved] Card payment issues on website

dalyer — Sun, 22 Jan 2017 17:35:33 GMT

DId that help at all?