topic Re: Our website is evolving! in Techie Updates

Our website is evolving!

techie_kev — Tue, 24 Jun 2014 14:01:27 GMT

Hi everyone,

Our new website has gone live and we hope you love it as much as we do!

This is phase one of our website redesign, with phase two coming in the middle of July. Phase one focuses on improving everything to do with your SIM (ordering a SIM, activating a new or replacement SIM, moving your number to 48) and improving My 48 to allow you to manage your 48 account much more easily.

As part of the My 48 changes, your add-ons will now expire in line with your membership when you renew it. This is something you guys said you wanted us to fix so that everything expires at the same time.

Phase two will focus on further improving how you buy memberships and add-ons, and add credit to your account.

We won’t be stopping there and there will be further phases to deliver better experiences for you on My 48 over the coming weeks and months. This will also include the launch of the site as a fully responsive website, so it will be tailored to fit whatever device you are viewing the site on (laptop, tablet or smartphone).

We’ve been listening to a lot of your ideas and suggestions over the last while and we spent a lot of time working with some of the best web experts in Ireland to redesign the site. We hope it will make things a lot easier for you when you use our website and also to make it easier for new customers to join 48.

So, let us know what you think by commenting below. If something isn’t working as it should let us know too. Please be patient as there may still be one or two pesky bugs we’ll need to fix (we’ve done lots of testing but we may not have found all of them!).

Til next time,

Techie Kev

Re: Our website is evolving!

dalyer — Wed, 25 Jun 2014 16:48:18 GMT

@techie_kev wrote:
As part of the My 48 changes, your add-ons will now expire in line with your membership when you renew it. This is something you guys said you wanted us to fix so that everything expires at the same time.

Can you explain this a bit more please?

Say my current membership will expire on 1st July.

I buy a new membership which stacks and will kick in at midnight on 1st July and run until 1st August.

I buy an add-on today 25th June. Up to now this add-on would expire on 25th July.

What happens under the new scheme? Will my add-on expire on 1st July, or 1st August, or 25th July or some other date...?

Other than that the changes look good and so far I haven't noticed any problems. Good work.

Re: Our website is evolving!

techie_kev — Thu, 26 Jun 2014 07:18:38 GMT

Hi dalyer,

the way the system works, when a membership renews (either stacked or simply buying one when the existing membership expires), whatever add-ons that are active at that time will have their expiry date extended in line with the new membership expiry. So, in your example, previously that add-on would have expired on 25th July, but will now expire on 1st August, in line with the new membership. Does that help to clarify it?

Re: Our website is evolving!

dalyer — Thu, 26 Jun 2014 08:01:01 GMT

Thanks. I presume that the add-on validity period gets extended just once?

Re: Our website is evolving!

techie_kev — Thu, 26 Jun 2014 08:04:48 GMT

That's right, because the second time the add-on is no longer active.

Re: Our website is evolving!

dalyer — Thu, 26 Jun 2014 13:33:37 GMT

Not necessarily - in the example above if I buy yet another membership before 1st August (which will stack to kick in at midnight on 1st August and run until 1st September) the add-ons (already extended to 1st August) will still be active. But they still won't be extended again to 1st September?

Alternatively if there's a FAQ/key post on this change just point me at it. Thanks.

Re: Our website is evolving!

techie_kev — Thu, 26 Jun 2014 12:46:26 GMT

When you stack membership, there is a difference between when you buy membership and when it renews. So, in your example, the new membership renews on 1st of August, which is when the add-ons expire, so they don't extend over to another membership (the add-on will have efectively expired). They will only extend once. Does that make sense?

And I think we may need to update the FAQS to make this clearer!

Re: Our website is evolving!

dalyer — Thu, 26 Jun 2014 13:36:36 GMT

I think that a single sentence clearly stating the rule/conditions under which an add-on gets extended would help when updating the FAQ. The precise rule is not clear to me from the discussion above.

Re: Our website is evolving!

Anon — Sat, 28 Jun 2014 21:24:01 GMT

Design of new site is nice. But only one problem, already 3rd day i'm trying to add internet on by any kind of payment possible online and I can't. Nothing working 😞 so sad to be without mobile data....

Re: Our website is evolving!

dalyer — Sat, 28 Jun 2014 21:56:17 GMT

How are you trying to pay?

What happens? Any errors?

Are you using a card that worked before online and on 48?

You should contact 48 support if you have online payment problems:

How to get help

In the meantime have you tried topping up your credit balance by voucher and then buying stuff online or by text?

How do I top up? Overview of the top-up payment op...

How do I buy stuff by text?

Hope this helps.

Re: Our website is evolving!

navi — Sun, 29 Jun 2014 00:39:56 GMT

I'm also having a problem paying with the new site. I'm using Chrome on a Nexus 7 running Android 4.4.4. I have previously used the same card on the old site without issues. Whern I press the order button it just brings me back to the same page.

Re: Our website is evolving!

dalyer — Sun, 29 Jun 2014 10:54:30 GMT

Maybe this is happening again?

Can't pay by card

If the online card payment pages don't work for you on the phone over data try over wifi or on a computer in case that's the problem. According to one of the posts in the above thread the 3D Secure/Verified by VISA verification page may not work over a data connection when you have no data allowance left.

Otherwise contact 48 support for assistance:

How to get help

And in the meantime maybe topup your credit balance by voucher and buy stuff by text?

How do I top up? Overview of the top-up payment op...

How do I buy stuff by text?

Hope this helps.

Re: Our website is evolving!

navi — Sun, 29 Jun 2014 11:13:21 GMT

Thanks for the reply. The device I'm using has no SIM card, it is wifi only. I will try to make a payment from a different machine later.

Re: Our website is evolving!

dalyer — Sun, 29 Jun 2014 11:24:21 GMT

OK - so your problem is not down to inability to see/access the secure payment pages over the carrier date connection with no data allowance so. Must be something else. If it doesn't work elsewhere (e.g. on a computer browser) then I'd suggest logging a support request and trying the topup by voucher if possible for now.

Hope this helps.

Re: Our website is evolving!

navi — Sun, 29 Jun 2014 11:36:48 GMT

I have just tried with a Windows 7 netbook and the payment was completed successfully. Perhaps the problem was with Android and/or Chrome on Android. Thanks again for your help.

Re: Our website is evolving!

dalyer — Sun, 29 Jun 2014 11:45:07 GMT

Ok - that seems odd if you were on wifi anyway...

Still might be worth reporting it in case it's a general issue affecting others.

Certainly a few people lately have been reporting online payment issues - maybe due to different issues...

But glad you got sorted anyway.

Re: Our website is evolving!

gingergamer — Sun, 29 Jun 2014 11:59:30 GMT

I can't top up..

I have a topup voucher, but when I click on buy membership, I enter the voucher code, then nothing happens.

It just keeps bringing me back to the same page all the time.

My parents have tried to top me up using the voucher as a gift, but they get the same result.

Can you not put the site back to the way it was? It was so easy to topup then.

It's a nightmare now.

I have spent hours at it, and I have no credit, and therefore cannot topup.

Re: Our website is evolving!

dalyer — Sun, 29 Jun 2014 12:24:42 GMT

I can't see any option to pay for membership with a voucher directly.

Where are you entering the voucher code in an attempt to pay for membership directly with the voucher?

Don't you have to topup your credit balance with the voucher first and only then buy membership by paying for it from your credit balance?

How do I top up? Overview of the top-up payment op...

Have you tried doing this:

Login
Go to yout "My 48" home page
Where it lists "Account Credit" click on the "Add credit" link
Select "Top-up" ... "With a top-up voucher"
Enter the 12 digit voucher code
Click "do it"

If that tops up your credit balance then you can buy membership from your credit balance online or by text.

How do I buy stuff by text?

In case it's of any relevance, at least one person recently reported that the Omnivend voucher that they got did not work and they had to contact Omnivend to get an updated code - i.e. the problem was with the voucher sold by the third party and not with 48 or their site per se.

http://community.48months.ie/t5/Need-Help/Can-I-top-up-with-add-on/m-p/26663#M8428

If none of that helps then contact 48 support for assistance:

How to get help

Hope this helps.

Re: Our website is evolving!

Anon — Sun, 29 Jun 2014 23:19:30 GMT

I see not only i have a same problems with top ups or different payments on a website. I tried different options and no result at all. As someone already said everything anyway bringing back to the same start page of payment.

Re: Our website is evolving!

dalyer — Mon, 30 Jun 2014 09:40:43 GMT

Did you log a support request to ask 48 support about your problems making online payments/topups?