topic Re: Issue with all network services, 19th December in Techie Updates

[Resolved] Issue with all network services, 19th December

techie_kev — Fri, 20 Dec 2013 09:58:08 GMT

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible. We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network. However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again. In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again. In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night. Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night. We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network. There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused. Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored. Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network. However, the return to full service for everyone is taking longer than we had anticipated. Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers. You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again.

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority. We will have some updates and timeframes shortly and we will post them here as soon as they are available.

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:32:43 GMT

Cheers Kev, thanks for the update! Thought it was my phone!

Re: Issue with all network services, 19th December

yula_t — Thu, 19 Dec 2013 18:34:16 GMT

Thanks for the post! I thought my phone broke!!

Re: Issue with all network services, 19th December

marklisson — Thu, 19 Dec 2013 18:34:20 GMT

4th time in the last 3 months...

Re: Issue with all network services, 19th December

edikav — Thu, 19 Dec 2013 18:34:24 GMT

Here we go again.................

Re: Issue with all network services, 19th December

pucy — Thu, 19 Dec 2013 18:34:54 GMT

tesco is down too!! aghh

not to worry lets hope it gets fixed soon!!!

Re: Issue with all network services, 19th December

rebelog — Thu, 19 Dec 2013 18:35:02 GMT

Ahh here, last time this happened I didn't get service back till the next morning, bit of a joke the way this happens so often!

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:35:22 GMT

Taut it was my fone..plz hurry i need to top b4 i go away.... 😞 😞 😞

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:35:26 GMT

Hurry and fix it 😞

Re: Issue with all network services, 19th December

marybn — Thu, 19 Dec 2013 18:35:58 GMT

again?

Re: Issue with all network services, 19th December

katiedeasy1994 — Thu, 19 Dec 2013 18:36:46 GMT

Hopefully it be back on soon

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:36:50 GMT

Ohh big suprise was wondering when it was going to go again.Its a bloddy joke of a network i think everyone should tell them we want "A lot of compensation as the service keeps cutting out " Under the sale of goods and supply of services act 1980 a good or service must be as described so it shouldent break every 3-4 weeks thats just stupid at this stage !

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:36:52 GMT

Ridiculous.. I'm sick of paying membership and not being able to get the full use of if it due to crap like this!

Re: Issue with all network services, 19th December

owensre — Thu, 19 Dec 2013 18:37:54 GMT

Cheers thanks for the update. Thought id forgotten to get membership. Hope you can sort it soon. All the best.

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:38:00 GMT

when is this going to be resolved ?

Re: Issue with all network services, 19th December

stephanie_xo — Thu, 19 Dec 2013 18:38:04 GMT

Thanks for the update 🙂 here lads chill out it only happends once in a blue moon (y)

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:38:46 GMT

Any idea how soon it'll be fixed?? I'm waiting for a seriously important phone call I cannot miss!

Re: Issue with all network services, 19th December

alexselby — Thu, 19 Dec 2013 18:38:55 GMT

how long??????

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:39:37 GMT

Pointless being on a network that doesnt work!! Waiting on 2 important phonecalls, not that that will bother 48, yous are probably clused up for the day

Re: Issue with all network services, 19th December

Anon — Thu, 19 Dec 2013 18:40:18 GMT

this is getting old its not happening with any other network only yours , how the hell can we put up with yhis if yere a leading provider in network companies , my grandparents are coming down from galway for christmas today and now i cant ring them to direct them here , what am i ment to do now huh ??????