topic Re: SIM inactive for 2 days and can't contact them in Just Hang Out

SIM inactive for 2 days and can't contact them

MontiS7066 — Thu, 07 Mar 2024 20:20:12 GMT

I decided to switch over to 48 from three and my three prepay is about to run out tomorrow. 48 said moving my number would take 2-4 hours and its been nearly 3 days. I sent an email to Support@48months.zendesk.com. and they never responded.

I cannot find a contact phone number on their website anywhere either and the website keeps saying INACTIVE SIM when I try to buy a plan

Re: SIM inactive for 2 days and can't contact them

dalyer — Thu, 07 Mar 2024 20:20:45 GMT

Try the phone number on this page.

https://48.ie/legal/code-of-practice

It's supposed to be for complaints but I think that some people have used it to contact customer support.

Re: SIM inactive for 2 days and can't contact them

JijoM3938 — Thu, 07 Mar 2024 21:10:30 GMT

Genuine suggestion is not to do so. 48 is currently experiencing technical glitches. I ported from three to 48 today even though they showed 2 to 4 hours it got ported in 30 mins. I brought the membership, money is getting deducted but plan is not getting activated. Now neither I can use 3 nor 48.

Re: SIM inactive for 2 days and can't contact them

dalyer — Thu, 07 Mar 2024 21:15:52 GMT

> Genuine suggestion is not to do so

Not to do what?

Re: SIM inactive for 2 days and can't contact them

MontiS7066 — Sun, 10 Mar 2024 00:45:33 GMT

I'll try. thanks

Re: SIM inactive for 2 days and can't contact them

rebeccab4329 — Thu, 21 Mar 2024 08:24:32 GMT

HiIf i go into a phone shop can tje help me switch over my phone number to my old one, my old number has recently been deactivated, and i cant switch my new number online with 48 as the activation code cannot come through

Re: SIM inactive for 2 days and can't contact them

dalyer — Thu, 21 Mar 2024 09:13:44 GMT

See here:

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If your old network SIM has no service or you can't receive the security code SMS, then you will need to make contact with your old provider as they will have visibility of your old account.