topic Re: 48 Online Customer Care? in Just Hang Out

48 Online Customer Care?

RosannaH2651 — Mon, 21 Mar 2022 19:20:15 GMT

Have been without service since last night and nothing I've done has managed to sort it out. I've been trying to connect with the online Customer Care but to no avail...Twitter is also unmanned.

Is there anyone at 48 that I can actually speak to...I literally have had to go to my sisters house to use the internet as EVERYTHING on my phone is disabled.

Re: 48 Online Customer Care?

dalyer — Mon, 21 Mar 2022 19:34:15 GMT

See the link in my signature below.

You can also try emailing support at support@48months.zendesk.com.

There's a phone number on this page that you might be able to talk to somebody on.

https://48.ie/legal/code-of-practice

Re: 48 Online Customer Care?

JoeP6438 — Thu, 11 Aug 2022 13:53:49 GMT

I have a charge on my bank statement of €14.70 relating to mobile 48 account.

Can you clarify why this charge was raised.

Many thanks for your help

Re: 48 Online Customer Care?

dalyer — Thu, 11 Aug 2022 17:20:02 GMT

@JoeP6438 wrote:

I have a charge on my bank statement of €14.70 relating to mobile 48 account.

Can you clarify why this charge was raised.

Many thanks for your help

You'll have to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

Could you have membership auto renewal enabled?

That's the only way that 48 can take money automatically.

Otherwise you have to purchase cash credit, add-ons or membership manually yourself.

Re: 48 Online Customer Care?

NORAW9146 — Wed, 14 Sep 2022 12:29:46 GMT

What is free fuel offer I've been hearing about

Re: 48 Online Customer Care?

dalyer — Wed, 14 Sep 2022 13:29:04 GMT

@NORAW9146 wrote:
What is free fuel offer I've been hearing about

See here

https://48.ie/legal/terms-and-conditions#48