topic Re: Activation code problem in Just Hang Out

Activation code problem

bersheehy — Wed, 03 Apr 2019 22:04:26 GMT

I have received my replacement SIM that I ordered through the 'change my sim' page as I just needed a new size. When I put in the activation code it says 'You're already a 48er. What should I do to activate the Sim???

Re: Activation code problem

dalyer — Wed, 03 Apr 2019 22:40:45 GMT

Are you sure that you ordered a replacement SIM and not a new SIM and are activating it as a replacement and not a new one?
Sounds to me like it thinks you're trying to register/activate a NEW SIM.
You might need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

Re: Activation code problem

dalyer — Thu, 04 Apr 2019 07:02:34 GMT

Did that help at all @bersheehy?

Re: Activation code problem

bersheehy — Thu, 04 Apr 2019 22:16:10 GMT

Thanks, you are right. I ordered the wrong sim! Replacement sim ordered today! Cheers

Re: Activation code problem

dalyer — Thu, 04 Apr 2019 22:21:36 GMT

Hi @bersheehy

If you contact 48 support they may be able to arrange it so you can activate the new SIM as a replacement.

I'm sure that they did that for me in the past.

Might save time on waiting on the new replacement?

Hope this helps.

Re: Activation code problem

dalyer — Fri, 05 Apr 2019 22:20:56 GMT

Did that help at all @bersheehy ?