topic Re: Error messige logging in app in Just Hang Out

Error messige logging in app

zc101 — Thu, 08 Nov 2018 12:49:07 GMT

Error message when trying to log in app.

Re: Error messige logging in app

dalyer — Thu, 08 Nov 2018 12:50:28 GMT

Yeah - I've been getting that too on the app and also sometimes here on the forum/website since yesterday evening and have reported it to 48 support. I'll post back if/when I get a response from them.

Hope this helps.

Re: Error messige logging in app

zc101 — Thu, 08 Nov 2018 12:54:23 GMT

Reinstalled app, no difference. Can't log on either on android or iOS device.

Re: Error messige logging in app

dalyer — Thu, 08 Nov 2018 17:49:42 GMT

This is what I got from support...

"Hi .... ,

Thank you for your email.

Sorry for the inconvenience caused.48 Months mobile application is upgrading currently and that's the reason you are facing the issue. The issue won't be existing for longer time since our technical team is working on it. Please bear with us till then and you can get your account details through your My48 website till then.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you.

Warm Regards,
the Care Crew
Go Conquer."

Re: Error messige logging in app

dalyer — Fri, 09 Nov 2018 07:45:43 GMT

Still not working for me today... 😞

Re: Error messige logging in app

dalyer — Sat, 10 Nov 2018 11:09:48 GMT

Still not working so the only way to manage your account etc it to log into the website and do it there.

Re: Error messige logging in app

boycey — Sun, 11 Nov 2018 00:19:39 GMT

Still no access to app due to error message. OK logging in thru webpage

Re: Error messige logging in app

dalyer — Sun, 11 Nov 2018 11:16:46 GMT

Day three and the app is still not working. 😐

Re: Error messige logging in app

dalyer — Mon, 12 Nov 2018 13:25:25 GMT

Day four and still not working.

Re: Error messige logging in app

spiker — Mon, 12 Nov 2018 18:26:05 GMT

48 App is not fixed and is not working one week later.

Re: Error messige logging in app

dalyer — Mon, 12 Nov 2018 18:27:36 GMT

Yep still not working... 😞

Re: Error messige logging in app

dalyer — Tue, 13 Nov 2018 07:04:26 GMT

Same again today - still not working...

Re: Error messige logging in app

dalyer — Wed, 14 Nov 2018 09:36:44 GMT

Another day, same error...

Re: Error messige logging in app

dalyer — Wed, 14 Nov 2018 11:31:30 GMT

I managed to look into this on a rooted phone and get the log when the app tries to login.

This is the problem:

Volley

[296] a.a: Unexpected response code 500 for https://m.48months.ie/ws/v1/http/Login

Re: Error messige logging in app

dalyer — Thu, 15 Nov 2018 10:52:42 GMT

Still not working.

And still no reply to my support query about it where I pointed out what the error is (above).

Re: Error messige logging in app

dalyer — Fri, 16 Nov 2018 09:08:08 GMT

Still not working...

Re: Error messige logging in app

shallion — Sat, 17 Nov 2018 18:56:19 GMT

Day 7, still not working!

Re: Error messige logging in app

dalyer — Sat, 17 Nov 2018 19:29:23 GMT

Got this from support yesterday but, as you say, the app is still not working today...

"Thank you for your email.

Our technical team is working their best to sort this issue at the earliest for you. I've raised the concern to our technical team and the ticket ID is ... Our technical team is working their best to get this sorted soon for you.

Sorry for the inconvenience. Please bear with us.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you."

Re: Error messige logging in app

js23 — Sat, 17 Nov 2018 22:27:35 GMT

I go to Help and sign in from there. It has worked for me

Re: Error messige logging in app

dalyer — Sat, 17 Nov 2018 22:35:57 GMT

What do you mean?
There's no "help" option in the app.