topic Re: No network since Friday evening in Just Hang Out

No network since Friday evening

janemoore — Tue, 07 Aug 2018 08:57:57 GMT

Re: No network since Friday evening

janemoore — Tue, 07 Aug 2018 08:59:57 GMT

Cannot receive or make calls also no internet since Friday evening here in Wexford Ireland

Re: No network since Friday evening

janemoore — Tue, 07 Aug 2018 09:00:08 GMT

Re: No network since Friday evening

dalyer — Tue, 07 Aug 2018 11:25:59 GMT

You probably need to contact 48 support.
See the link in my signature below.

Hope this helps.

Re: No network since Friday evening

dalyer — Tue, 07 Aug 2018 11:28:16 GMT

What happens when you manually search for networks?
Can you see and connect to 48?
Did anything change on your phone recently - software update, settings changes etc?
Were you roaming abroad recently?

Hope this helps.

Re: No network since Friday evening

kippure — Tue, 07 Aug 2018 11:56:30 GMT

No network also in Wicklow since Friday evening and no one can tell me what the problem is . 3 phones in our house on the network .

Re: No network since Friday evening

kippure — Tue, 07 Aug 2018 11:57:14 GMT

Me too in wicklow

Re: No network since Friday evening

dalyer — Tue, 07 Aug 2018 12:05:53 GMT

Working fine for me in Dublin now and all weekend.

As I mentioned above you probably need to contact 48 support.

See the link in my signature below.

Answering the questions that I asked above might also help.

This site is sometimes useful for monitoring local outages on Three and virtual networks such as 48 operating on their network:

http://downdetector.ie/problems/3/map/

Hope this helps.

Re: No network since Friday evening

dalyer — Tue, 07 Aug 2018 15:15:37 GMT

Any update @janemoore or @kippure ?

Any update on the questions that I asked?

Were 48 support able to help?

Re: No network since Friday evening

kippure — Tue, 07 Aug 2018 16:23:05 GMT

No but another network informed me that 48 have gone bankrupt ? Maybe space they were renting on a mast is gone ?

Re: No network since Friday evening

dalyer — Tue, 07 Aug 2018 17:18:08 GMT

LOL. Who told you that?!
Either they were just talking rubbish or they were confusing 48 with idMobile who wound up a few months ago.
48 working fine for me here in Dublin.
Did you contact 48 support?

Re: No network since Friday evening

dalyer — Wed, 08 Aug 2018 13:40:29 GMT

Any update @janemoore or @kippure ?
Any update on the questions that I asked?
Were 48 support able to help?

Re: No network since Friday evening

logdog12345 — Wed, 08 Aug 2018 20:25:40 GMT

have no service for last 5 hrs,48 said it could take 2 weeks to fix it,not sure why it would take that long

Re: No network since Friday evening

dalyer — Wed, 08 Aug 2018 21:41:56 GMT

Where are you located?
Did they give any explanation for the outage?
Two weeks seems crazy...
Is it a 3 network problem?

http://downdetector.ie/problems/3/map/

Re: No network since Friday evening

seany19 — Mon, 26 Nov 2018 18:17:21 GMT

60-euro-in-credit-no-phone-since-fryday

Re: No network since Friday evening

dalyer — Mon, 26 Nov 2018 18:33:51 GMT

What does your My 48 account page say about all of the following...

(1) your membership status
(2) your current membership expiry date
(3) any "next" memberships queued up and the start date(s)
(4) your membership allowance balances
(5) your cash credit balance

Did everything work ok before?
If so did anything change on your phone - e.g. software update or settings changes?
What make and model of phone do you have?

If necessary you may want to contact 48 support - see the link in my signature below.

Hope this helps?

Re: No network since Friday evening

vortec — Mon, 26 Nov 2018 19:50:37 GMT

Same in Wicklow!!!its getting a little ridiculous
Spoke to 48 and after some persistence I got told -yes transmitter is down but can’t be affecting you ....for heavens sake

Re: No network since Friday evening

dalyer — Mon, 26 Nov 2018 23:54:30 GMT

Any update @seany19?

Re: No network since Friday evening

JPH9726 — Sun, 18 Oct 2020 11:03:38 GMT

Please help 48 team. I have put my elderly mother's phone on 48, but there is no network coverage. Emergency calls shows up on phone. It is completely useless and the phone cannot be used. If it does work, it only does so for 10-15 seconds. Also, I cannot find anyone employed by 48 to chat to or contact in anyway about these issues.

Re: No network since Friday evening

JPH9726 — Sun, 18 Oct 2020 11:06:19 GMT

I cannot find the chat on this link. This network does not work where Iam in north kerry. Can anyone help me contact a 48 employee