topic Mates Rates in Just Hang Out

Mates Rates

jess18 — Thu, 24 Dec 2015 08:09:20 GMT

I ordered a sim for my brother and signed him up and signed up for the mates rates but it hasn't come through

Re: Mates Rates

dalyer — Thu, 24 Dec 2015 11:22:12 GMT

Are you sure that it's supposed to come through immediately?

With Kickback (the precursor to this scheme) not all bonuses came through immediately.

Maybe recheck the FAQ and rules to see exactly how it operates.

View Mates Rates FAQ

View Mates Rates Rules

If you still think that something is wrong then you probably need to ask 48 support about it;

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Mates Rates

dalyer — Sat, 26 Dec 2015 21:13:58 GMT

Any update?

Re: Mates Rates

jess18 — Tue, 29 Dec 2015 13:07:44 GMT

No! I also topped up by €20 and already have membership and some credit has been taken.. I put this credit in for next months membership.

Re: Mates Rates

dalyer — Tue, 29 Dec 2015 13:21:39 GMT

If some cash credit bas been taken then you most likely used some service that gets charged from your cash credit balance - e.g. sending picture messages/MMSs, calling/texting international numbers, calling landline numbers not covered by membership/add-on landline minutes allowances etc.

http://www.48months.ie/membership-plans/other-call-charges

http://www.48months.ie/membership-plans/international-calls

If you still have problems/question about the Mates Rates thing then you need to contact 48 support as I suggested above.

http://www.48months.ie/help#contact-us

Hope this helps.

Re: Mates Rates

dalyer — Wed, 30 Dec 2015 20:34:52 GMT

Any update ?