topic Re: why does it take 8 hours for 1 question to be answered in Just Hang Out

why does it take 8 hours for 1 question to be answered

warrick — Fri, 19 Sep 2014 19:56:52 GMT

asked a very simple question 8 hours ago, had NOTHING but delays and false answers from the so called customer service team, now thats a service 8 hours awaiting 1 answer,fantastic management skills indeed.

Re: why does it take 8 hours for 1 question to be answered

dalyer — Sat, 20 Sep 2014 09:37:42 GMT

Did you ask the question here on the public forum?

48 support say that new queries should get a response within 6 hours bearing in mind that support hours are 8AM-10PM.

How to get help

Hope this helps.

Re: why does it take 8 hours for 1 question to be answered

warrick — Mon, 22 Sep 2014 10:05:01 GMT

I waited over 24 hours and got a catalogue of excuses and lies, my query went back to last week but THEY CLOSED THE THREAD, thay blocked me said i was using too many minutes , so I asked a simple question, is my ban up and if i top up again with €20 can i have full don priviladges, now that was a verry difficult question to be answered, seems over a week is the time scale for alledged customer service

Re: why does it take 8 hours for 1 question to be answered

dalyer — Sat, 20 Sep 2014 12:14:34 GMT

If you got barred for breaching the fair usage limits then you are barred until the current membership expires. Then you contact support and ask them to lift the ban. Buying a new membership will not expedite this. The new membership will stack to kick in later - it won't start immediately. If you get barred for a second time then it's for good.

Hope this helps.

Re: why does it take 8 hours for 1 question to be answered

warrick — Sat, 20 Sep 2014 12:37:35 GMT

WHERE IS SUPPORT?

Re: why does it take 8 hours for 1 question to be answered

dalyer — Sat, 20 Sep 2014 13:45:49 GMT

Dunno.
But did my post not help/answer your question?

Re: why does it take 8 hours for 1 question to be answered

warrick — Sat, 20 Sep 2014 14:20:22 GMT

it dont but thanks for the help anyway, you respond faster than damo the dummy

Re: why does it take 8 hours for 1 question to be answered

dalyer — Sat, 20 Sep 2014 14:44:16 GMT

I've answered your main question so don't understand why you say my post didn't help.

Re: why does it take 8 hours for 1 question to be answered

Anon — Mon, 22 Sep 2014 18:09:56 GMT

sorry for the delay in response warrick; most of the helpers on here are just going back to college at the moment, so i hope you can understand that.

once you start a new membership (next month) you should have full use of all of the Don Package's benefits.

Re: why does it take 8 hours for 1 question to be answered

dalyer — Mon, 22 Sep 2014 21:38:28 GMT

Not sure why an apology is considered necessary here. I responded within about 30 mins of the original post and again within 30 mins of the second post that eventually contained a useful description of the substantive query - which I also answered.

Re: why does it take 8 hours for 1 question to be answered

warrick — Wed, 24 Sep 2014 11:11:01 GMT

Thank You Nebus, a direct answer to a direct question,

at last someone understands and dosnt quote rules etc

Re: why does it take 8 hours for 1 question to be answered

bigjoeod — Tue, 07 Oct 2014 16:59:44 GMT

You do realise that you'rent just the only one who uses the support service and that it can take the time to process all the messages? If someones having an issue its not just the matter of a speedy reply but investigating/finding a solution.

Re: why does it take 8 hours for 1 question to be answered

dalyer — Tue, 07 Oct 2014 17:08:03 GMT

My friend logged a support query around 4:30 asking for her account to be switched over to a spare SIM since the original is missing. The issue was dealt with just now - c. 1.5 hours later. Seems like a pretty reasonable turnaround to me. Perhaps it helps that she was polite and not ranting when she logged her query...