topic Re: Rejoining 48 in Joining 48?

Rejoining 48

required_field — Mon, 09 Apr 2018 22:27:51 GMT

Just returned to 48, threw out my old sim card and now 48 tell me number is invalid and can't send my authorisation code...help asap!!

Re: Rejoining 48

dalyer — Tue, 10 Apr 2018 07:46:55 GMT

You mean you're trying to port your number to 48 but don't have your old carrier's SIM to receive the porting security code?
You might need to get a new SIM from the old carrier first to complete this process.
But contact 48 support in case there's some other way.
See the link in my signature below or email them on support@48months.zendesk.com

Hope this helps.

Re: Rejoining 48

required_field — Tue, 10 Apr 2018 07:18:35 GMT

Yes that is my problem, I have sent the team a message so I hope they can help me!! Thanks for your help also!!

Re: Rejoining 48

dalyer — Tue, 10 Apr 2018 21:14:45 GMT

Were 48 support able to help at all @required_field?

Re: Rejoining 48

required_field — Tue, 10 Apr 2018 21:18:46 GMT

Yes, thank You, they were able to retrieve my number from my last carrier without reordering a new sim card from them,!! Thank You for your help!!

Re: Rejoining 48

dalyer — Tue, 10 Apr 2018 21:47:37 GMT

Great - that's good to know that they can do that where a new user doesn't have their old SIM for some reason.

Re: Rejoining 48

required_field — Tue, 10 Apr 2018 21:51:14 GMT

Apparently it takes a bit of work on their part but John on the crew pulled some strings for me!! I'm sure I won't be the only one to get rid of an old sim card prematurely!!