topic Re: Top up not received in Joining 48?

Top up not received

vincent2000 — Wed, 21 Jun 2017 13:51:10 GMT

I topped up phone by 10euro. I haven't received it. The transaction was carried out on the 16th????

Re: Top up not received

dalyer — Wed, 21 Jun 2017 13:58:11 GMT

What do you mean you haven't received it?

What is your cash credit balance?

Check it on your My 48 account on the website (https://www.48months.ie/my-48) or the app or by dialing *100# and hitting call.

What does your My History page say about recent transactions?

http://www.48months.ie/my-48/my-history

Remember that on 48, unlike other pay as you go networks, cash credit topups and membership purchases are different things.

If you topped up your cash credit balance expecting to get a membership and allowances then you don't and you need to buy membership as a separate step.

Hope this helps.

Re: Top up not received

vincent2000 — Wed, 21 Jun 2017 14:04:53 GMT

Understood. I should have topped up internet usage which ran out only. Not the whole Guido membership.

Re: Top up not received

dalyer — Wed, 21 Jun 2017 14:08:51 GMT

OK - I see that you (@vincent2000) liked my post here so I presume that it explained your situation too?

http://community.48months.ie/t5/Memberships/Topped-up-but-not-updated/m-p/44391#M995

Re: Top up not received

vincent2000 — Wed, 21 Jun 2017 14:10:15 GMT

Yes