topic Re: Help in Joining 48?

Help

Anon — Mon, 12 Sep 2016 22:18:27 GMT

I want to reactive my credit I bought credit and I want to top up but didn't work because I have to reactive my credit cause I didn't top up any since I got it so please I need help to active my credit I really need it

Re: Help

dalyer — Mon, 12 Sep 2016 22:30:52 GMT

Your post doesn't make sense.

What do you mean by reactive (reactivate?) credit?

What exactly did you do/try to do?

Topup your cash credit balance?

Buy membership/add-ons?

Did you buy a credit voucher and try to topup your cash credit balance with it but there was a problem?

Who/what is telling you to "reactivate" something?

What does your My48 page say about your current membership status, expiry date and membership allowance balances?

https://www.48months.ie/my-48

Does that page also list any next membership(s) and a start date?

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

You might also want to try contacting 48 support in case they can advise:

http://www.48months.ie/help#contact-us

Hope this helps.

Re: Help

Anon — Tue, 13 Sep 2016 14:10:38 GMT

That's my number **bleep**

EDIT: removed personal info

Re: Help

Anon — Mon, 12 Sep 2016 22:33:45 GMT

And basically no one can call me I can't get any messages and also I can't top up

Re: Help

Anon — Mon, 12 Sep 2016 22:35:00 GMT

So I don't know what's the problem

Re: Help

dalyer — Mon, 12 Sep 2016 22:36:39 GMT

You shouldn't post your number in a public forum like this.

You haven't answered the questions that I asked above.

If you do then I might be able to advise.

Otherwise you'll need to contact 48 support as I suggested.

Hope this helps.

Re: Help

Anon — Mon, 12 Sep 2016 22:39:54 GMT

Did you buy a credit voucher and try to topup your cash credit balance with it but there was a problem?
Yes
Who/what is telling you to "reactivate" something? Women was working in shop

Re: Help

Anon — Mon, 12 Sep 2016 22:41:44 GMT

What Exactly did you do/try to do? I want my 48credit work

Re: Help

dalyer — Mon, 12 Sep 2016 22:42:44 GMT

What was the problem when you tried to topup using the voucher?

If some woman in the shop said you had to "reactivate" your credit then I have no idea what she was talking about unfortunately.

If you are having problems topping up with a voucher that you have bought then you're almost certainly going to have to discuss this with 48 support as I suggested above.

Unfortunately they won't be online again until tomorrow morning (8am I think?).

Hope this helps.

Re: Help

dalyer — Mon, 12 Sep 2016 22:43:15 GMT

@enaz wrote:
What Exactly did you do/try to do? I want my 48credit work

Sorry - I don't understand this.

Re: Help

dalyer — Tue, 13 Sep 2016 12:27:31 GMT

Did you get anywhere with this?

Did you get onto 48 support about it?

Re: Help

lauradee94 — Mon, 19 Sep 2016 21:32:29 GMT

I can't receive message and Ive done everything with apple so I was wondering would any of ye know what the problem is ?

Re: Help

dalyer — Mon, 19 Sep 2016 21:41:19 GMT

You mean you can't receive text messages?

From anybody or just specific senders?

Regular SMS text messages or iMessages?

Did it ever work?

If you are using iMessage then perhaps you need to put some cash credit on your account to cover the cost of the UK SMS (costing 25c) that may get sent automatically once to activate iMessage on your phone?

Does everything else work OK - outgoing/incoming calls, outgoing texts etc.?

Have you contacted 48 support for advice?

http://www.48months.ie/help/ask-agent

Hope this helps.

Re: Help

dalyer — Tue, 20 Sep 2016 18:02:14 GMT

Any update?

Re: Help

FrederickF7000 — Sun, 27 Aug 2023 17:31:38 GMT

Quick question does the 12.99 package include 200gb of data roaming in the EU. Tnx

Re: Help

dalyer — Sun, 27 Aug 2023 17:56:24 GMT

@FrederickF7000 wrote:
Quick question does the 12.99 package include 200gb of data roaming in the EU. Tnx

See here:

https://48.ie/legal/price-plan-details

200GB of ROI data of which you may use a maximum of 12GB in EU/UK, subject to you having data allowance available when you travel.

Re: Help

FrederickF7000 — Sun, 27 Aug 2023 19:17:41 GMT

It is confusing as it says unlimited data for the 12.99 membership but on the 10.99 membership it says max of 12gb . It specifies all data on the 12.99 one. I am aware of the cap but does it also apply to the 12.99 one. Sorry to be persistent but want to pick the correct one
Tnx

Re: Help

FrederickF7000 — Sun, 27 Aug 2023 19:25:56 GMT

Its OK reading the Terms only 12gb can be used roaming in EU.

Re: Help

dalyer — Sun, 27 Aug 2023 20:41:01 GMT

Just to be clear...

https://48.ie/legal/price-plan-details

All Data* €12.99 Plan

This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

All Data* plan is subject to a 200GB *Fair Usage. 200GB of ROI data of which you may use a maximum of 12GB in EU/UK, subject to you having data allowance available when you travel.