https://community.48.ie/t5/Joining-48/Account-problem/m-p/75185#M5174 <P>Are you using the app or the website to log into your account?</P> <P>Maybe try the app instead of the website or vice versa to see if that makes any difference.&nbsp;</P> <P>The website link is here:&nbsp;</P> <UL> <LI><A href="https://48.ie/my48" target="_blank" rel="noopener">https://48.ie/my48</A></LI> </UL> <P>If the problem persists and you still can't buy a plan then you'll need to contact 48 support for further assistance.</P> <P>What exactly do you mean by "I have no service"?</P> <P>If you can receive calls and texts then you do have some service - i.e. connection to the 48 network - i.e. signal bars, the ability to receive calls and texts, and presumably the ability to use the Introductory free 1GB of 4G mobile data if your APN settings are configured correctly?</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106" target="_blank">https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106</A></LI> </UL> <P>If you need to contact 48 support then see the links in my signature below.</P> Thu, 24 Sep 2026 15:35:05 GMT dalyer 2026-09-24T15:35:05Z https://community.48.ie/t5/Joining-48/Account-problem/m-p/75183#M5173 Hello,<BR />I received my 48 sim and activated it. I ported in my gomo number and have received a text that portin was successful. But in my account it is stuck on retrieving account details and I cant buy a plan so I have no service. Its been like that for 45 minutes. I can only receive calls and texts. Thu, 24 Sep 2026 14:43:19 GMT https://community.48.ie/t5/Joining-48/Account-problem/m-p/75183#M5173 JenniferS0476 2026-09-24T14:43:19Z https://community.48.ie/t5/Joining-48/Account-problem/m-p/75185#M5174 <P>Are you using the app or the website to log into your account?</P> <P>Maybe try the app instead of the website or vice versa to see if that makes any difference.&nbsp;</P> <P>The website link is here:&nbsp;</P> <UL> <LI><A href="https://48.ie/my48" target="_blank" rel="noopener">https://48.ie/my48</A></LI> </UL> <P>If the problem persists and you still can't buy a plan then you'll need to contact 48 support for further assistance.</P> <P>What exactly do you mean by "I have no service"?</P> <P>If you can receive calls and texts then you do have some service - i.e. connection to the 48 network - i.e. signal bars, the ability to receive calls and texts, and presumably the ability to use the Introductory free 1GB of 4G mobile data if your APN settings are configured correctly?</P> <UL> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106" target="_blank">https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106</A></LI> </UL> <P>If you need to contact 48 support then see the links in my signature below.</P> Thu, 24 Sep 2026 15:35:05 GMT https://community.48.ie/t5/Joining-48/Account-problem/m-p/75185#M5174 dalyer 2026-09-24T15:35:05Z