Topped up by €26 but told to top up again a month later

vladyslavt4485 — Fri, 26 Sep 2025 10:52:28 GMT

Good afternoon. When I activated my SIM card, I topped up my account with 26 euros as instructed. This should last me two months. A month later, I received a message saying I need to top up my account again.

Re: Topped up by €26 but told to top up again a month later

dalyer — Fri, 26 Sep 2025 10:55:51 GMT

Did you buy a membership plan?

https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

You need a monthly membership plan to use services on 48.

If you just topped up your cash credit balance with €26 then that's not the same thing.

Unlike many other pay as you go services 48 requires you to buy a monthly plan/bundle to use services and won't work off cash credit alone.

Another possibility is that your first payment was €12.99 for activation plus €12.99 for your first membership plan - i.e. €25.98 in total.

In that case, unless you qualify for the second month free offer, you need to buy a new membership plan for your second month.

What does your My48 account Dashboard say about your current membership plan status and expiry date?

https://48.ie/my48

Does your Buy Plan page list any upcoming plans?

https://48.ie/my48/memberships

If you need to contact 48 support about this then see the links in my signature below.

topic Re: Topped up by €26 but told to top up again a month later in Joining 48?

Topped up by €26 but told to top up again a month later

Re: Topped up by €26 but told to top up again a month later