topic Re: Request to Change Subscri in Joining 48?

Want to change subscription & payment card details

GABRIELS0582 — Sat, 05 Jul 2025 23:45:42 GMT

I want to change my subscription type and update my bank account and payment card details.
Best regards
GABRIEL

Re: Request to Change Subscri

dalyer — Sat, 05 Jul 2025 22:45:32 GMT

Your post is a bit unclear.

What exactly do you mean by this?

I want to change my subscription type

What exactly are you trying to do here?

As for this:

update my bank account and payment card details

you can do that yourself via your My48 account here:

https://48.ie/my48/settings/payment-details

If you need to contact 48 support about this then see the links in my signature below.

Re: Want to change subscription & payment card details

GABRIELS0582 — Sun, 06 Jul 2025 09:20:52 GMT

I have accessed the link, but it asks me to activate the card, even though I already activated it two months ago.
My issue is that I want to change my subscription from €12 to the €8 plan,
and I want to stop the monthly subscription from being charged to my current card and replace it with another payment card.

Re: Want to change subscription & payment card details

dalyer — Sun, 06 Jul 2025 10:51:35 GMT

Activate what card?

The SIM card or your bank card?

What is the exact error message?

You can't switch from the €12.99 plan to the €7.99 plan.

The €7.99 plan is a legacy plan only available to users who signed up for it years ago.

https://48.ie/legal/price-plan-details

100GB €7.99 Plan

This 100GB plan is only available to new 48 customers who activate their 48 SIM (by inputting activation code found on your sim packaging via the link https://48.ie/activate-sim) and purchase a 100GB plan before 1st February 2021 (Offer Period). If your first 100GB plan purchase is during the Offer Period, you can continue to purchase this 100GB plan until such time as you leave the 48 service. However, if you switch to another 48 plan (except for the 100GB €10.99) you will not be permitted to switch back to the 100GB €7.99 plan.

If you need to contact 48 support about this then see the links in my signature below.

Re: Want to change subscription & payment card details

GABRIELS0582 — Wed, 09 Jul 2025 17:53:11 GMT

I understood your message.
We are still on the same old subscription that I previously registered for.
Currently, the monthly subscription fee is being automatically deducted from the bank account I used the first time.
Now, I want to change the bank — I have a new bank account and I want the monthly subscription to be charged from the new account.
Can I send you the IBAN so you can make the change?
Because I followed the link you sent me, but I wasn’t able to make the change — there seems to be a problem.

Re: Want to change subscription & payment card details

dalyer — Wed, 09 Jul 2025 20:16:13 GMT

Sorry, I don't work for 48 as it says in my signature below.

You don't use an IBAN/Direct Debit to pay for stuff on 48.

You use a credit/debit card and optionally a recurring payment if you enable membership plan auto-renewal.

You haven't really explained clearly what issue you had with the link that I posted to register/change the payment card details on your account.

E.g. what exactly didn't work or what error message you got etc.?

If you are having problems with that process then you need to contact 48 support for further assistance as I already suggested a couple of times.

See the links in my signature below.