topic Re: Transfer my currently number to 48 mobile in Joining 48?

Number port to 48 failed - incorrect account type

PabloRojasO2836 — Tue, 04 Mar 2025 09:57:34 GMT

Hi there,

I tried to transfer my phone number and y received a message from 48 who said : From 48: Your port to 48 was rejected due to an incorrect account type. Please contact your provider to confirm your details, then resubmit your request on My48>MyProfile>Move Your number

What was the issue with?... I need assistance. Thanks

Re: Transfer my currently number to 48 mobile

dalyer — Tue, 04 Mar 2025 09:56:48 GMT

Isn't the message clear?

You chose the wrong account type on the porting form and you need to try again but this time enter the correct details.

If you're not clear what type of account you have then you'll need to check with your old provider.

If you need to contact 48 support about this then see the links in my signature below.

Re: Number port to 48 failed - incorrect account type

AaronS6679 — Tue, 04 Mar 2025 11:44:41 GMT

Yeah you just chose the wrong account type you had with your current provider. If you chose Prepay unregistered, try Prepay registered.

48 Explanation:

Account Types Explained

Prepay: You were pay-as-you-go with your old network and topped up your account. You will need to know if your details were registered or unregistered to your old account. Basically, if your old network had your personal details, i.e., name, address, etc.

Bill Pay: You either had a contract or SIM-only plan and you paid your bill every month. We will need your old bill pay account number. You will find this on an old bill or if you're not sure, just give your old network a shout.

Business/Family Account: There’s more than one number on the account (multi-line). We will need your old bill pay account number. You will find this on an old bill or if you're not sure, just give your old network a shout. As there's more then one number, these requests take a bit longer to go through, so to make the move easier for you, you can opt to select a new number temporarily from us when you activate your SIM.