topic Re: Can't Recieve SMS messages in Joining 48?

Can't receive SMS messages

SheaD7857 — Tue, 04 Feb 2025 16:20:50 GMT

tried this on the website but they didn't listen. I have problems with Receiving SMS Besides 48 directly. Uber and Amazon verification codes didn't work and My dad tried to text me through SMS but that didn't work either, I used online support but they didn't understand the problem and blamed the third party apps or service provider which I know is Not the case because that's way too coincidental. I've just joined the network today and it's really annoying

Re: Can't Recieve SMS messages

dalyer — Tue, 04 Feb 2025 16:17:55 GMT

Can you receive any texts at all?

If not then check that your phone's SMSC number is configured correctly.

https://community.48.ie/t5/The-Knowledge-Base/Messaging-Issues/ta-p/53109

If you can receive some texts but not others then you'll probably have to persist with 48 support.

If you need to contact them see the links in my signature below.

If you're not happy with the support provided then the last link outlines the complaints process should you need to use it.

Re: Can't Recieve SMS messages

dalyer — Tue, 04 Feb 2025 16:20:09 GMT

BTW if you just joined 48 did you port your old number over?

If so then is the correct number listed on your account?

https://48.ie/my48/settings/my-details

If not and if it's actually showing a new 089 number then you'll probably need to try porting your number again.

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

Re: Can't Recieve SMS messages

SheaD7857 — Wed, 05 Feb 2025 14:46:27 GMT

Yeah just ported my number yesterday but doesn't say an 089 number on my profile, and I tried what you outlined in the previous reply and didn't work

Re: Can't Recieve SMS messages

dalyer — Wed, 05 Feb 2025 16:06:18 GMT

Can you receive and make calls ok?

Can you send texts?

Can you receive any texts at all?

Re: Can't Recieve SMS messages

SheaD7857 — Wed, 05 Feb 2025 18:43:04 GMT

I can send texts and make calls, I haven't tested to see if I can recieve calls yet but I can't recieve texts

Re: Can't Recieve SMS messages

dalyer — Wed, 05 Feb 2025 18:54:12 GMT

Ok, if you can't receive any texts at all then you'll probably have to persist with 48 support to try to get to the bottom of the problem and get it sorted.

Re: Can't Recieve SMS messages

SheaD7857 — Wed, 05 Feb 2025 19:22:49 GMT

Yeah that's what I'm gonna do that thanks