topic New SIM - nothing working in Joining 48?

New SIM - nothing working

KaterynaS1036 — Wed, 30 Oct 2024 21:08:49 GMT

Hello, I received a SIM card, but I can't top up my account, connect the Internet, nothing works. I don't receive SMS from the APN, the manual setting doesn't work, and the recharge button in my account is also not active. What am I doing wrong?

Re: Cannot activate sim

KaterynaS1036 — Wed, 30 Oct 2024 19:55:45 GMT

Thank you/ I try.

Re: card activation

dalyer — Wed, 30 Oct 2024 21:08:33 GMT

Did you activate the SIM?

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

What happens withe SIM in the phone?

Do you have a connection to the 48 network - i.e. signal bars?

If not then if you do a manual search for networks can you see and connect to 48?

Are there any error messages on the phone or when you log into your online My48 account?

https://48.ie/my48

If you need to contact 48 support then see the links in my signature below.