topic Re: Wrong number appearing on outgoing text messages in Joining 48?

Wrong number appearing on outgoing text messages

ANTHONYM4664 — Sat, 19 Oct 2024 12:28:43 GMT

I switched from Vodafone to 48 and my old phone number was successfully ported to my new account. However, when I send a text, the new phone number is showing. I went into Message Settings, RCS chats and I can see SIM1 with the old phone number. Turning on and off RCS chats doesn't change anything. I changed the phone number in the Advanced Settings but the old number still shows in RCS chats.

Re: Wrong number appearing on outgoing text messages

dalyer — Sat, 19 Oct 2024 12:35:04 GMT

Is the correct number displayed on your My48 account?

https://48.ie/my48/settings/my-details

If people call or text your number does that work?

Does the correct number appear when you call someone else?

So it's only outgoing text messages that show the wrong number?

If you're using Android what happens if you go to the messaging app and something like Message Settings > Advanced> Phone Number?

Can you set that and rectify the problem?

I didn't think that 48 supports RCS so any settings for that may be irrelevant.

https://community.48.ie/t5/Internet/48-has-no-support-for-Android-RCS/m-p/61989#M6921

Check if there's anywhere else that the wrong number might be set in any phone or app settings.

If you clear the cache and/or data for the messaging app does that make any difference?

If all else fails you may need to try a factory reset to clear everything back to defaults.

If you need to contact 48 support about this then see the links in my signature below.

But this sounds more like a phone than a 48 network/account issue so they may not be able to help.

Re: Wrong number appearing on outgoing text messages

dalyer — Sat, 19 Oct 2024 13:17:17 GMT

If it's a Samsung Galaxy phone maybe this will help?

https://eu.community.samsung.com/t5/other-galaxy-s-series/sending-txt-message-is-sending-from-wrong-number/td-p/4821594