topic Re: No SIM cutover in Joining 48?

No SIM cutover

CraigV5022 — Sat, 07 Sep 2024 11:54:06 GMT

Good day,

I activated my 48 SIM yesterday and initiated the process to cut my Vodafone number over.
It has been 24 hours now with no indication it has been done.
Is there any way I can reach out to 48 via email? Their chat function keeps on stating it’s offline with no Internet connection, but I’m posting this using the same Internet connection.

Thanks!

Re: No SIM cutover

dalyer — Sat, 07 Sep 2024 13:55:08 GMT

What is "SIM cutover"?

Did you follow the instructions here:

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

Did you receive the porting security code by text to your phone while your old provider's SIM was installed and working?

Is the correct number listed on your account?

https://48.ie/my48/settings/my-details

If you need to contact 48 support about this then see the links in my signature below.

Re: No SIM cutover

CraigV5022 — Sat, 07 Sep 2024 16:00:41 GMT

Yes I followed all of that.
I got the code, inputted it and got confirmation it would take 2-4 hours. That was at 10:30am yesterday.
I’ll reach out to the help desk and find out what’s going on.