topic Payment taken, no plan given in Joining 48?

Payment taken, no plan given

ElaineK2128 — Tue, 16 Jul 2024 14:41:16 GMT

Joined 48, payment went through for new plan and activation fee €25.98 debited. 3 days later still no activation or monthly allowance. Told tech team is on it, but very frustrating as I do need to make calls and use Internet for work purposes. Said I could buy through gift plan. Spend another 12.99?

Re: Payment taken, no plan given

dalyer — Tue, 16 Jul 2024 16:04:43 GMT

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

Can you use any services - make/receive calls, send/receive texts, use mobile data?

If you need to contact 48 support about this then see the links in my signature below.

Re: Payment taken, no plan given

ernest53 — Fri, 02 Aug 2024 20:43:40 GMT

My wife is experiencing the same problem. Payment made but no activation on her account and I will not talk to a Bot. This is the second time this has happened and very annoying

Re: Payment taken, no plan given

dalyer — Fri, 02 Aug 2024 21:00:31 GMT

To contact 48 support see the links in my signature below.