topic Re: Why is there a one-time activation fee on 48? in Joining 48?

Why is there a one-time activation fee on 48?

AindriuM6713 — Sat, 13 Jul 2024 17:20:00 GMT

Dear Customer Care Team,

I hope this message finds you well. I recently came across your enticing offer of the All Data 200GB €12.99 Plan, which includes a month of free service upon signing up. However, I noticed that there is also a one-time activation fee of €12.99 associated with this plan.

Upon reviewing similar offers from other networks, it appears that they do not impose such an activation fee for SIM-only services. Considering that the infrastructure provided by your company seems minimal, I am curious about the rationale behind this activation fee.

Could you please clarify why there is an activation fee equivalent to one month's service when your service primarily involves providing a SIM card via post? This information would greatly assist me in understanding the value proposition of your service compared to other options in the market.

I appreciate your attention to this matter and look forward to your response.

Best regards,

Aindriú

Re: Why is there a one-time activation fee on 48?

dalyer — Sat, 13 Jul 2024 18:33:44 GMT

48 support don't generally monitor or respond to posts here on the Community Forum.

If you want to address them directly then you'll need to contact them using one of the channels linked in my signature below.

Bear in mind that the second month's membership plan is free so that effectively cancels out the one-time activation fee in practice.

In effect the initial €25.98 charge is a payment for the first two months.

Why they do it this way? Only 48 support are in a position to tell you this.

Re: Why is there a one-time activation fee on 48?

MohamedA0274 — Sat, 26 Oct 2024 09:39:48 GMT

I didnt get a second free month today it told me it has ended but i didnt get a free month and i have nothing can you please tell me why.

Re: Why is there a one-time activation fee on 48?

dalyer — Sat, 26 Oct 2024 09:50:37 GMT

The second month free offer is no longer available.

https://48.ie/legal/terms-and-conditions#61

The latest it would have been available was 16th September for a first membership bought on 16th August.

The offer was still available when I posted my comments above.

61. February - July 2024 - 48 One Month Free Promotion

The following terms and conditions for the one Month Free plan Promotion (the “Promotion”) are in addition to the 48 Terms of service at https://48.ie/legal/terms-and-conditions.

Promotion: Free 1 x €12.99 monthly 48 plan subject to the below eligibility criteria.

Promotion Dates: 15th February – 31st July 2024 inclusive.

...

ii) Join 48 as a new customer by activating and buying a €12.99 plan before 16th August 2024.