topic Can't order SIM - says I'm abroad but I'm not in Joining 48?

Can't order SIM - says I'm abroad but I'm not

MartaK5704 — Wed, 24 Apr 2024 15:28:53 GMT

Hey

unable to order sim - says I am not based in Ireland.

- My IP location is Dublin;

- not using VPN;

- not using AdBlocker;

- tried multiple browsers.

Just FYI re: UX - I am advised to 'contact Care team', but you cant contact care directly - you only see FAQs or can post here - awful UX. Have at least a chatbot if you advise customers to contact Customer Support team.

Re: Can't order SIM - says I'm abroad but I'm not

dalyer — Wed, 24 Apr 2024 15:48:20 GMT

To contact 48 support see the links in my signature below.

Does WhatIsMyIPAddress report you as being located in Dublin?

https://whatismyipaddress.com/

Sometimes a work or other organisational network will appear as if it's located outside of Ireland.

And sometimes geolocation databases have mistaken info.

You've tried different browsers (and devices?) but have you tried different networks?