topic Re: Tesco a/c closed - when will number appear on 48? in Joining 48?

Tesco a/c closed - when will number appear on 48?

ZitaM4473 — Tue, 02 Apr 2024 11:41:10 GMT

Tesco Mobile confirmed my account is closed when will my old number appear in my profile on 48

Re: Tesco a/c closed - when will number appear on 48?

dalyer — Tue, 02 Apr 2024 11:44:20 GMT

Did you use the porting process to request that your number be ported over from Tesco to 48?

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If you did and it seems to be taking too long then you'll need to contact 48 support about this.

See the links in my signature below.

Re: Tesco a/c closed - when will number appear on 48?

ZitaM4473 — Fri, 05 Apr 2024 13:53:22 GMT

Support take 7 working days to reply. In the meantime i’m without my phone number i’ve had for 20 plus years. It’s life disruption when crèche can’t contact me and online banking authentication can’t be done. Why can’t the process be quick

Re: Tesco a/c closed - when will number appear on 48?

dalyer — Fri, 05 Apr 2024 16:20:06 GMT

You haven't explained what the problem is.

> Support take 7 working days to reply.

That's strange - they say 2 days here:

https://48.ie/legal/code-of-practice

Customer Queries

Our 48 Agents are in the best position to deal with and resolve your queries or issues and should be the first people you contact. Our agents will respond to you within a maximum time of 2 working days.

Re: Tesco a/c closed - when will number appear on 48?

ZitaM4473 — Sat, 06 Apr 2024 12:55:16 GMT

Hey,

Thanks for getting in touch with your 48 Customer Care. This is your unique contact reference number 712252.

Please be aware that we are experiencing higher volumes than usual due to current events and as such we will endeavour to provide a response to your query within 7 working days.

In the meantime, why not take control of your query and check out our 48 Community where we’ve lots of information available on our plans, managing your account and much more.

Thank you for your understanding and we apologise for any inconvenience this may cause.

Kind Regards,
48 Customer Care