topic Re: Chose wrong account in Joining 48?

Chose wrong account

lilamy1955 — Sat, 25 Jan 2014 12:18:00 GMT

Hi im chose pre pay account instead of bill and im wondering how do i change it to bill pay so my number can change over?

Re: Chose wrong account

dalyer — Sat, 25 Jan 2014 13:14:19 GMT

If the number port is taking more than a couple of hours then you should log a support query as explained here and get 48 on the case:

How do I keep my old number?

Hope this helps.

Re: Chose wrong account

lilamy1955 — Sat, 25 Jan 2014 13:26:16 GMT

Yea I got email sayin they coudnt change over my number because I chose the wrong account and I can change it on my48 but I don't no how

Re: Chose wrong account

dalyer — Sat, 25 Jan 2014 13:35:29 GMT

Have you tried going through the number porting process again?

See the link that I posted above.

Hope this helps.

Re: Chose wrong account

lilamy1955 — Sat, 25 Jan 2014 14:01:45 GMT

Yea when I try this is says transfer in progress but yet the email I got said to change it

Re: Chose wrong account

dalyer — Sat, 25 Jan 2014 14:07:59 GMT

OK - unfortunately I can't suggest anything other than replying to your open query to explain what happened to 48 support and hopefully they can do something about it.

Re: Chose wrong account

Anon — Sat, 01 Feb 2014 09:08:23 GMT

It's says my account is deactivated! I entered my old email instead of my new one, what can I do?

Re: Chose wrong account

Anon — Sat, 01 Feb 2014 09:12:35 GMT

Will I have to get a new sim?

Re: Chose wrong account

dalyer — Sat, 01 Feb 2014 11:09:47 GMT

You'll need to log a support request to get 48 support to help out here.