topic "This MSISDN already exists" error when porting number in Joining 48?

"This MSISDN already exists" error when porting number

CristianS9173 — Fri, 05 Jan 2024 16:09:18 GMT

Hi ! My name is Chris and I received a 48 SIM card from yourselves this week. At the time I wanted to get a 48 number just to check the signal etc. Now I want to change my existing number from Vodafone to 48. I am following all the steps on the website but when I put my existing Vodafone number the i have an error message *** Sorry!. This msisdn already exists**

Can you please let me know what is the next step? and how I can port my number?

Regards Chris

Re: "This MSISDN already exists" error when portin

dalyer — Fri, 05 Jan 2024 16:10:26 GMT

That issue has been reported before:

https://community.48.ie/t5/forums/searchpage/tab/message?q=Msisdn%20already%20exists&noSynonym=false&collapse_discussion=true

I think it can happen if your number was with 48 before.

But maybe also for other reasons.

In any case, you'll have to contact 48 support about this as only that can investigate and rectify matters.

See the link in my signature below or email them at support@48months.zendesk.com