topic Re: New user Day 2 cant make calls or send texts in Joining 48?

New user Day 2 cant make calls or send texts

MichaelP2792 — Sat, 04 Nov 2023 23:40:02 GMT

The account was new yesterday. The My48 page clearly states "Calls left Unlimited" and "Texts left Unlimited" yet after making a call yesterday I can't send texts or make calls today. So much for unlimited!

Re: New user Day 2 cant make calls or send texts

dalyer — Sun, 05 Nov 2023 00:02:50 GMT

You'll need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

Re: New user Day 2 cant make calls or send texts

MichaelP2792 — Tue, 07 Nov 2023 10:17:28 GMT

I did contact 48support and they sorted me OK. The problem lay in the wording of contract - it wasn't obvious to me that calls to foreign numbers (e.g. UK) are blocked unless one pre-pays for credit on the account. I was under the impression that a limited number of calls could be made outside
IE with the initial €12.99 payment. The wording given by virtually all telecoms operstors is either ambiguously terse or buried in long-winded legal, small print ... Par for the course.

Re: New user Day 2 cant make calls or send texts

dalyer — Tue, 07 Nov 2023 10:50:28 GMT

Doesn't this clearly state that membership call/text allowances apply to Irish numbers only?

https://48.ie/legal/price-plan-details

All minutes* made to landlines including non-geographic numbers and mobiles within the Republic of Ireland and calls made while roaming in EU to other EU numbers and back to Republic of Ireland. *Fair Usage of 5,000 minutes applies.

All texts* to Irish mobile numbers and Irish landline numbers while in the Republic of Ireland and texts made while roaming in EU to other EU numbers and back to Republic of Ireland. *Fair Usage of 5,000 texts applies for the plan period of one month.