topic Port Request is ongoing for 2 days in Joining 48?

Port Request is ongoing for 2 days

ShaunakV8161 — Wed, 14 Jun 2023 05:29:57 GMT

I am having a bad experience just at the start with 48. I had submitted the port request to activate my sim which failed on its own . Then I contacted support to help and **bleep** placed anothe roort request with my old Network. My old network deactivated the services quickly but on 48home it still says porting in progress for more than 40 hours now. I dont have another mobile at home and is stuck in process with no support. The support staff tells me yo contact my old network but I don't think that will help they have already stopped my network and their part is done. This is becoming frustrating now with such poor support

Re: Port Request is ongoing for 2 days

dalyer — Wed, 14 Jun 2023 09:28:21 GMT

@ShaunakV8161 wrote:
The support staff tells me yo contact my old network but I don't think that will help they have already stopped my network and their part is done.

Why don't you try?

The problem/hold up may well be at their end such that 48 can't do anything about it?

For example, if somebody tries to port a number from carrier A to carrier B but money is still owed to carrier A then they may not release the number when porting is requested.

Re: Port Request is ongoing for 2 days

melda — Sun, 14 Jan 2024 09:41:26 GMT

Hey - what helped to get this fixed for you please? I have the same problem.

Re: Port Request is ongoing for 2 days

dalyer — Sun, 14 Jan 2024 10:41:52 GMT

Duplicate post:

https://community.48.ie/t5/Joining-48/Porting-problem-how-to-contact-48-support/td-p/61325