topic Re: Trying to top up, payment not working in Joining 48?

Trying to top up, payment not working

jennifermcm — Sat, 16 May 2020 15:30:58 GMT

I'm trying to buy 1 GB of data, cos I've run out. I'm using my saved card details, which are all correct. There's money in my bank account.

I enter the correct CCV, but it says that there is a problem with my payment.

Re: Trying to top up, payment not working

dalyer — Sat, 16 May 2020 18:52:02 GMT

Several people have had payment problems since the site was updated recently.
You'll probably need to contact 48 support about this.
Or maybe try using the Gift Shop link and try gifting yourself credit.
I think that that has worked for some people even though it doesn't really make sense to me...
Or maybe try deleting your card details and re-registering them?

Hope this helps.

Re: Trying to top up, payment not working

dalyer — Sun, 17 May 2020 12:31:30 GMT

Did you get this sorted @jennifermcm?

Re: Trying to top up, payment not working

jennifermcm — Wed, 20 May 2020 07:44:35 GMT

No, still have the same problem, and now my membership has run out so I have no phone at all.

So-called tech support was useless, they said it's a problem with the card, but the bank said everything is fine their end.

If it's not sorted by the end of the day, I'm moving to Eir mobile

Re: Trying to top up, payment not working

dalyer — Wed, 20 May 2020 11:33:01 GMT

https://community.48.ie/t5/Memberships/Unable-to-top-up-since-change-over/m-p/53253/highlight/true#M3561

Re: Trying to top up, payment not working

djanto112 — Thu, 21 May 2020 13:36:38 GMT

Has this issue been resolved? Currently out of membership myself and have tried all suggested solutions to this problem and no joy. I need membership to be able to contact my place of work.

Re: Trying to top up, payment not working

dalyer — Thu, 21 May 2020 13:50:00 GMT

You probably need to contact 48 support about this.
The payment problems seem to be ongoing unfortunately...

Re: Trying to top up, payment not working

jennifermcm — Fri, 12 Jun 2020 03:50:45 GMT

A month on and I still can't top-up or buy add-ons, and can't renew my membership.

I've only stayed with 48 for the month because they gave me a free month's membership.

Is anyone else having problems with card payments?

Here's what I've tried:

- usng the gift shop

- 5 different browsers

- 4 different computers

- clearing cookies

- 2 different credit cards

- contacting my bank

- 4 sessions with online chat

I'll stay with 48 if this problem can be solved, but I've only only got 8 days left on my membership, so after that I'll hae to move.

Re: Trying to top up, payment not working

dalyer — Fri, 12 Jun 2020 09:41:55 GMT

That's crazy and really frustrating alright. 😞
I don't really understand why this is happening and why support can't sort it out for you.
I just topped up my cash credit balance with €1 using the mobile website and my registered card and it worked fine.

Hope this helps.

Re: Trying to top up, payment not working

jennifermcm — Sat, 13 Jun 2020 09:12:14 GMT

I was onto Chat again, a support ticket was raised on the 20/05/2020, so hopefully they'll get it resolved before my membership runs out.

Re: Trying to top up, payment not working

dalyer — Wed, 17 Jun 2020 11:49:38 GMT

Did you manage to get this sorted @jennifermcm?

Re: Trying to top up, payment not working

jennifermcm — Thu, 18 Jun 2020 06:03:38 GMT

No, it's still not working.

I'm going to get onto chat again. My membership runs out in 2 days, so it's not looking good.

I have to have a phone, and Eir is looking very attractive, with unlmited data for 20 euro.

Re: Trying to top up, payment not working

davecass7 — Thu, 18 Jun 2020 21:27:45 GMT

Having the same issue as your self here now......

Re: Trying to top up, payment not working

anne111 — Thu, 18 Jun 2020 22:59:42 GMT

Please please please help I cant top up

Re: Trying to top up, payment not working

anne111 — Thu, 18 Jun 2020 23:00:19 GMT

I need an add on quickly

Re: Trying to top up, payment not working

anne111 — Thu, 18 Jun 2020 23:00:25 GMT

Re: Trying to top up, payment not working

dalyer — Fri, 19 Jun 2020 12:38:51 GMT

You'll need to contact 48 support about this.

Unfortunately payment problems seems to be an ongoing issue for some users.

The chat facility is normally they best/quickest way to get such issues resolved.

Hope this helps.

Re: Trying to top up, payment not working

145tuy — Sat, 20 Jun 2020 07:52:09 GMT

Me too! Over two weeks trying to get the problem sorted and going through the same bull**bleep** routine with agents trying to get an answer. Eventually gave up and ordered new bank card, waited 3 days for the card and guess what .. it wasnt accepted! I am so **bleep**ing angry right now! "use a different card", 'sue a friends card", "speak to your bank", "order a new card"... heard it all except THAT THERE HAVE BEEN PROBLEMS SINCE THE LAUNCH OF THEIR NEW WEBSITE /APP.

Re: Trying to top up, payment not working

145tuy — Sat, 20 Jun 2020 21:59:19 GMT

Contacting 48 agents has been no help to me since I raised this issue with them at the end of May. I even gave up and ordered a new bank card and the ew card is not accepted.

Re: Trying to top up, payment not working

145tuy — Sat, 20 Jun 2020 22:03:40 GMT

None of your suggestions helped and I have been hearing the same suggestions since the end of May when this issue first arose. eventually, ordered a new card from the bank and even that didnt work - THIS IS A PROBLEM WITH 48!!