topic Re: Your account is not active, please contact a 48 customer in Joining 48?

Your account is not active, please contact a 48 customercare

zurgno — Mon, 08 Apr 2019 21:44:41 GMT

just got the above message but no matter what i do i cant get my sim card working and i keep getting this message

Re: Your account is not active, please contact a 48 customer

dalyer — Mon, 08 Apr 2019 23:13:14 GMT

Are you just trying to join 48 for the first time?
Did you activate your SIM?
How did you get that message?
By email or somehow else?
You probably do need to contact 48 support as the message says.
See the link in my signature below.

Hope this helps.

Re: Your account is not active, please contact a 48 customer

zurgno — Mon, 08 Apr 2019 23:21:19 GMT

im a member for a while ,I have been a way for a while and when i went to turn it on i can not recieve calls

Re: Your account is not active, please contact a 48 customer

dalyer — Tue, 09 Apr 2019 05:58:59 GMT

How long is "a while"?
Maybe your account has been suspended due to several months of inactivity and no monthly membership purchases?
You probably need to contact 48 support.

Hope this helps.

Re: Your account is not active, please contact a 48 customer

dalyer — Tue, 09 Apr 2019 18:50:37 GMT

Any update @zurgno?

Re: Your account is not active, please contact a 48 customer

veronikapompova — Wed, 02 Nov 2022 10:46:23 GMT

Hello my sim card is blocked can't call or mobile data not working can you please help me

Re: Your account is not active, please contact a 48 customer

dalyer — Wed, 02 Nov 2022 11:25:46 GMT

@veronikapompova wrote:
Hello my sim card is blocked can't call or mobile data not working can you please help me

What do you mean by "blocked"?

Was it working before?

What changed since then?

Do you have an active membership?

If necessary, contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com