topic No connection for calls or data in Joining 48?

No connection for calls or data

AbbieS2358 — Tue, 28 Jun 2022 10:44:12 GMT

I got a new iphone over the weekend which was working intermittently when I switched over and installed my old 48 sim card but now I have zero connection to 48 network, I can't make or receive calls or connect to data. I've ordered a replacement sim but why did it work for a day and now I've go nothing?

Re: No connection for calls or data

dalyer — Tue, 28 Jun 2022 11:08:32 GMT

It could be the iPhone activation issue:

https://community.48.ie/t5/Phones/iPhone-activation/td-p/55133

If it's not that then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

Could you try your SIM in your old phone or another unlocked non iPhone phone just to check that the SIM is working?

Re: No connection for calls or data

JohnO4094 — Tue, 28 Jun 2022 13:05:43 GMT

Hello - just returned from Spain back to Ireland. My phone has no mobile network in Ireland now. No calls or data available. Any advice?

Re: No connection for calls or data

dalyer — Tue, 28 Jun 2022 15:01:40 GMT

@JohnO4094 wrote:
Hello - just returned from Spain back to Ireland. My phone has no mobile network in Ireland now. No calls or data available. Any advice?

Does the "Returned home?" section here help at all?

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

If not then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com