topic Re: Trying to buy the 7.99 but can't confirm in Joining 48?

Trying to buy the 7.99 but can't confirm

AntoineG9621 — Sat, 23 Jan 2021 19:15:08 GMT

I tried to buy the 7.99, when I receive the e-mail with all the information I am supposed to have a button which would say I am happy to continue blablabla something
But I don't see it on the e-mail or the contract

Thanks for the help 🙂

Re: Trying to buy the 7.99 but can't confirm

dalyer — Sat, 23 Jan 2021 20:00:04 GMT

You don't get any email in order to buy membership.
Are you trying to register a new SIM or something?
Please explain exactly what you're trying to do, the exact steps that you're carrying out and the exact problem including any error messages or prompts verbatim.
That way people here may be better able to offer advice.
Alternatively contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Trying to buy the 7.99 but can't confirm

AntoineG9621 — Sat, 23 Jan 2021 20:08:06 GMT

Thanks for your quick answer!

So I already received my Sim card, it's activated and I'm halfway trough my free 1gb of data. I clicked to have the 7.99 subscription which take me to a page saying that 48 will send me an email with all the information and I need to click on a button that says " I am happy to continue..."

I have the e-mail with an attachement with ton of informations and conditions but nothing to go further with the subscription

Hope this is enough informations for you!

Re: Trying to buy the 7.99 but can't confirm

dalyer — Sat, 23 Jan 2021 20:23:31 GMT

Ok I don't remember such an email when registering SIMs and buying the first membership before.
Can you log into your My48 account?

https://48.ie/my48

If so can you buy membership there?

https://48.ie/my48/memberships

Hope this helps.

Re: Trying to buy the 7.99 but can't confirm

AntoineG9621 — Sat, 23 Jan 2021 21:19:17 GMT

Well no, I just see what's left of my free data. Maybe I need to use all of my free data before getting a subscription?

Re: Trying to buy the 7.99 but can't confirm

AntoineG9621 — Sat, 23 Jan 2021 21:20:07 GMT

Sorry I missunderstood

I can buy it yes, but nothing happen

Re: Trying to buy the 7.99 but can't confirm

dalyer — Sat, 23 Jan 2021 22:57:14 GMT

What do you mean you can buy but nothing happens?

Re: Trying to buy the 7.99 but can't confirm

AntoineG9621 — Sat, 23 Jan 2021 23:15:47 GMT

I can click on buying the 7.99 subscription, it takes me to a page where I tick a box saying I agree and then it sends me an email with an attachements with details about the subscription and conditions but after that I don't see that I have subscribe or anything in my 48

Re: Trying to buy the 7.99 but can't confirm

dalyer — Sat, 23 Jan 2021 23:22:34 GMT

You mean if you log into your My48 account and then click on the €7.99 membership option on this page it doesn't give you the opportunity to buy it?

https://48.ie/my48/memberships

If it doesn't then you'll have to contact 48 support because I really don't know what's going on here unfortunately.

Hope this helps.