topic Has anyone sucessfully contacted 48 support?! in Joining 48?

Has anyone sucessfully contacted 48 support?!

JoanneH9819 — Fri, 30 Oct 2020 12:15:03 GMT

I've bought a monthly membership and am trying to port accorss my number... I've had three failures. I know I've input my details correctly but can't seem to get a hold of anyone in Support. I emailed back, emailed bounced back at me and the webchat never appears to be available. I've serached the site but there's no contact details avialable. Shocking customer service!!!!!

Re: Has anyone sucessfully contacted 48 support?!

CarolM4316 — Fri, 30 Oct 2020 12:44:31 GMT

Chat is appearing here for me right now on the desktop computer view of the site but not the mobile view:

https://48.ie/help

Hope this helps.

Edit: and once again my posts appear under the wrong username - @CarolM4316 instead of @dalyer! 😐

Re: Has anyone sucessfully contacted 48 support?!

BrendanM0636 — Wed, 04 Nov 2020 15:42:07 GMT

3 of us have joined up from the one family, we need to ask a few questions but no one available to contact and sort our problems

Re: Has anyone sucessfully contacted 48 support?!

ColinW5873 — Wed, 04 Nov 2020 16:19:25 GMT

Hey, I'm after joining 48 today, had a small issue with my data. Went to 48.ie/help and on the bottom right, there was a chat icon, clicked it and was connected in seconds, problem sorted in minutes.

Re: Has anyone sucessfully contacted 48 support?!

dalyer — Wed, 04 Nov 2020 16:19:39 GMT

Have you tried the chat facility?
It's appearing here for me right now on mobile.

https://48.ie/help

Alternatively you could ask your questions here in case anybody on the community forum can address them?

Hope this helps.

Re: Has anyone sucessfully contacted 48 support?!

JosepJunyentA5726 — Mon, 09 Nov 2020 23:11:23 GMT

I contacted 48 CS twice and immediately I received help. No complaint about that.

Re: Has anyone sucessfully contacted 48 support?!

DaveG1010 — Tue, 24 Nov 2020 21:23:46 GMT

Have given up with them and cancelled my payment. Never seen the chat function available, pointless subscribing to a service that barely works with the worst support I have ever experienced ( not that I have received any support to experience).