topic Waiting for number to port in Joining 48?

Waiting for number to port

WayneE2982 — Sun, 25 Oct 2020 12:02:51 GMT

I am waiting 22 hours for my phone number port over. Should it take this long.

Re: Waiting for number to port

dalyer — Sun, 25 Oct 2020 13:30:18 GMT

No. You need to contact 48 support.

Hope this helps.

Re: Waiting for number to port

Briank2797 — Mon, 26 Oct 2020 09:30:51 GMT

Still waiting for number to port from Friday this is ridiculous

Re: Waiting for number to port

dalyer — Mon, 26 Oct 2020 10:44:22 GMT

Is shouldn't take that long.
You'll need to contact 48 support to see what the holdup is.

Hope this helps.

Re: Waiting for number to port

AliceG2834 — Tue, 27 Oct 2020 10:26:16 GMT

Exactly the same. I have been in touch with Tesco mobile who I had account with and 48 twice on chat and still I have not ported. Tesco moved me from prepay to pay as you go as they said it was that causing the problem but all that resulted in is that I now have no credit for txts, calls and my data ran out!! So frustrating and the app doesn't work on my phone - I have to use 48 on the laptop instead if I want to chat to an agent. I tried to get to chat today about 5 minutes ago and nothing opens!

Re: Waiting for number to port

dalyer — Tue, 27 Oct 2020 14:50:52 GMT

@AliceG2834 wrote:

Exactly the same. I have been in touch with Tesco mobile who I had account with and 48 twice on chat and still I have not ported. Tesco moved me from prepay to pay as you go as they said it was that causing the problem but all that resulted in is that I now have no credit for txts, calls and my data ran out!!

You mean your Tesco credit is gone?

If so then obviously you need to contact Tesco and not 48 about that.

@AliceG2834 wrote:

So frustrating and the app doesn't work on my phone - I have to use 48 on the laptop instead if I want to chat to an agent. I tried to get to chat today about 5 minutes ago and nothing opens!

Why does t he app not work on your phone?

What happens when you install and run it?

Re: Waiting for number to port

dalyer — Tue, 27 Oct 2020 15:09:42 GMT

@dalyer wrote:

Why does t he app not work on your phone?
What happens when you install and run it?

Ah - I think I see now.

The app is going through one of it's regular states where it will not work and just spins when you launch it and log in.

This seems to happen on and off and maybe more regularly these days for some reason which is very frustrating alright...