topic Re: Number Porting for 5 Days in Joining 48?

Number Porting for 5 Days

JamesC6091 — Mon, 28 Sep 2020 09:55:00 GMT

I am switching over from Three to 48

My number began porting Wednesday 23 September and is still porting.

I contacted 48 by webchat a few times and was told to wait - did this - still porting.

I contact 48 by webchat again and told to check with Three which I did and Three said there is no problem on their end.

How long does it normally take to move number?

I tried to contact 48 by Twitter but their Twitter account isnt set up.

48 webchat dont seem to be able to offer any solutions.

Re: Number Porting for 5 Days

dalyer — Mon, 28 Sep 2020 10:09:28 GMT

It definitely shouldn't take that long.
Always worked within the hour (during number porting office hours) for me.
I don't understand why support aren't helping you out more on this. 😞

Re: Number Porting for 5 Days

dalyer — Mon, 28 Sep 2020 10:12:32 GMT

Last time I ported a number for somebody I entered the wrong details (prepay instead of bill pay) and it failed but I got a message immediately and once I resubmitted the porting request with the correct details it worked quickly.

Are you sure that you didn't get an email (to your junk/spam folder?) telling you that there was a problem with the porting request?

Re: Number Porting for 5 Days

JamesC6091 — Mon, 28 Sep 2020 10:25:25 GMT

No email recieved.

I checked with Three and they say the number is ready to port.

I was just onto 48 Webchat again and they say they will look into it (again!) and email me.

It seems to be taking a very very long time.

I hope someone in 48 can offer a solution as I dont want to be left without a provider as I use my phone for work also.

Re: Number Porting for 5 Days

PeterD4511 — Mon, 28 Sep 2020 16:37:08 GMT

Support are useless, I moved my number today but cant buy a membership due to it saying I have abundle. Contacted support, "we will deal with this in 3-5 working days".

I can;t phone text or use data.

Awful service.

Re: Number Porting for 5 Days

JamesC6091 — Wed, 30 Sep 2020 15:09:40 GMT

My number porting for 7 days now.

No solution offered by 48.

Not happy.

Re: Number Porting for 5 Days

dalyer — Wed, 30 Sep 2020 15:57:25 GMT

What did 48 support say?

It definitely should not take that long.

It always happened within the hour for me.

Re: Number Porting for 5 Days

JamesO0533 — Wed, 30 Sep 2020 16:47:01 GMT

I'm also waiting for my old number to port to 48. There's a problem but I can't access the details page to re-enter the relevant data - the website is atrocious. Where is the WebChat function? I've gone to the help page and found "Web Chat - we can offer suppor during the following times..." but there's no link to WebChat. Very frustrating!

Re: Number Porting for 5 Days

GeorginaD3404 — Wed, 30 Sep 2020 16:54:22 GMT

I'm having the same problem. No web chat avaiable and Twitter support is hopeless.

Re: Number Porting for 5 Days

dalyer — Wed, 30 Sep 2020 17:14:21 GMT

Maybe try emailing them?
support@48months.zendesk.com

Hope this helps.

Re: Number Porting for 5 Days

JamesC6091 — Wed, 30 Sep 2020 17:19:18 GMT

The web chat option sometimes appears on the righthand side of the page ...a little Webchat box appears and click on that. You're right though..the website user experience is terrible.

Re: Number Porting for 5 Days

JamesC6091 — Wed, 30 Sep 2020 17:23:01 GMT

Thanks I'll try emailing them.

Re: Number Porting for 5 Days

ShaneS2894 — Thu, 01 Oct 2020 14:31:22 GMT

What is the option 3 you are talking about ?

Re: Number Porting for 5 Days

dalyer — Thu, 01 Oct 2020 16:29:03 GMT

Ignore the option 3 stuff in that link.
Unfortunately since the site was upgraded a while back I cannot edit my signature to correct that info.

Hope this helps.

Re: Number Porting for 5 Days

JamesO0533 — Thu, 01 Oct 2020 18:23:06 GMT

I'm having a similar problem. I've been trying to contact someone from 48 for the last 3 days with no success. Is there a live chat function? Emails just seem to go into a black hole. This has to be the worst customer service I've every encountered.

I'm fairly tech-savvy - Can anyone please tell me how I can contact someone from 48 who might actually want to help me to give their company my money?

Re: Number Porting for 5 Days

JamesO0533 — Thu, 01 Oct 2020 18:27:28 GMT

"I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here."

The link in that sentence is not a link to a chat facility.

Re: Number Porting for 5 Days

JamesO0533 — Thu, 01 Oct 2020 18:29:33 GMT

@JamesC6091 wrote:
The web chat option sometimes appears on the righthand side of the page ...a little Webchat box appears and click on that. You're right though..the website user experience is terrible.

James, on the righthand side of what page?

Re: Number Porting for 5 Days

dalyer — Thu, 01 Oct 2020 19:29:43 GMT

@JamesO0533 wrote:

"I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here."

The link in that sentence is not a link to a chat facility.

I know but as I already said above the new site does not allow me to change my signature to fix it!

Re: Number Porting for 5 Days

JamesC6091 — Fri, 02 Oct 2020 16:06:50 GMT

The Web chat seems to pop up randomly on any page. Sometimes its there, sometimes not!

Re: Number Porting for 5 Days

dalyer — Fri, 02 Oct 2020 17:40:02 GMT

@JamesC6091 wrote:

The Web chat seems to pop up randomly on any page. Sometimes its there, sometimes not!

Yes - unfortunately it seems very hit and miss lately.

And more miss than hit as far as I can see.