topic Move number in Joining 48?

Move number

UrsulaM5452 — Fri, 25 Sep 2020 13:42:23 GMT

Hi, how do I move my number to 48 from a family account?

Re: Move number

dalyer — Fri, 25 Sep 2020 13:49:24 GMT

See here

https://48.ie/my48/settings/move-your-number

What do you mean by "family account"?

Hope this helps.

Re: Move number

UrsulaM5452 — Fri, 25 Sep 2020 13:55:25 GMT

Thanks for your response, it's multiple numbers under 1 account and I only want to move 1 number to 48. Is there an email address for customer care, I can't seem to find one?

Re: Move number

AdrianS1029 — Fri, 25 Sep 2020 15:00:35 GMT

Same problem here @UrsulaM5452, posting here in case somebody from 48 sees this and response. Can't find anywhere to talk to somebody via webchat / phone. Not a great first experience I have to say.

Re: Move number

GeraldineF5148 — Fri, 25 Sep 2020 15:47:35 GMT

same as that impossible to get anywhere easier deal with ryanair

Re: Move number

dalyer — Fri, 25 Sep 2020 15:48:43 GMT

@UrsulaM5452 wrote:
Thanks for your response, it's multiple numbers under 1 account and I only want to move 1 number to 48. Is there an email address for customer care, I can't seem to find one?

Then presumably you just enter the number you want to port?

You'll have to check with your current provider to make sure that this does not impact any other numbers on the same account as that's not a 48 issue.

Hope this helps.

Re: Move number

dalyer — Fri, 25 Sep 2020 15:49:34 GMT

@AdrianS1029 wrote:
Same problem here @UrsulaM5452, posting here in case somebody from 48 sees this and response. Can't find anywhere to talk to somebody via webchat / phone. Not a great first experience I have to say.

If you mean the issue of porting one number from a multiple number account over to 48 then see my replies above.

The email address for 48 support is support@48months.zendesk.com.

Hope this helps.

Re: Move number

dalyer — Fri, 25 Sep 2020 15:49:55 GMT

@GeraldineF5148 wrote:

same as that impossible to get anywhere easier deal with ryanair

What is the nature of your problem?

Re: Move number

dalyer — Sat, 26 Sep 2020 12:17:53 GMT

Any update @GeraldineF5148 ?

Re: Move number

UrsulaM5452 — Mon, 28 Sep 2020 06:00:21 GMT

Thanks dalyer, as per you advice I just entered the number I wanted to port and that worked👍

Re: Move number

dalyer — Mon, 28 Sep 2020 06:57:16 GMT

Glad it helped @UrsulaM5452.

Re: Move number

DerekMC6483 — Thu, 01 Oct 2020 19:21:22 GMT

i have the same problem for the last 2 days i have tried all three options of porting and like you i have a family account in virgin ,,,,how did you do the porting

Re: Move number

UrsulaM5452 — Thu, 01 Oct 2020 19:27:24 GMT

Hi I just entered prepay and my mobile number and it ported.

Re: Move number

natashas0665 — Wed, 07 Oct 2020 11:49:27 GMT

I had 2 numbers on one account and I successfully ported one number to 48. No I can't, despite 6 attempts and the pretty inept webchat support, port the 2nd number across. Really really poor set up from 48 staff don't seem to know what to do and fed up trying now

Re: Move number

Marys9972 — Tue, 17 Aug 2021 11:24:23 GMT

Just checking, I have two numbers on the same GoMo account, but want to port just one. So that worked ok for you Ursula? I'm hesitant as the FAQ mentions something about delays when moving a family account from another provider. I just want to move one number first...

Re: Move number

busiswa — Fri, 16 Feb 2024 18:48:58 GMT

I have moved my number to joinh 48..its already been 4hours my number is not working yet..plz help

Re: Move number

dalyer — Fri, 16 Feb 2024 18:51:47 GMT

See here:

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

As it says there, if there are any problems or inordinate delays then contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com