topic Feedback Group - Members Wanted! in The Newsroom

Feedback Group - Members Wanted!

48_Retired — Mon, 25 Apr 2016 15:59:39 GMT

Hi there,

Want to tell us your thoughts on 48? We need YOU to join our Feedback Group! If you're interested, post here to let me know and I'll add you to the group.

Looking forward to hearing your thoughts!

Thanks,
Sheena
Community Manager

Re: Feedback Group - Members Wanted

aoife085 — Sun, 31 Jan 2016 22:11:54 GMT

I would please

Re: Feedback Group - Members Wanted

patrick3326 — Mon, 01 Feb 2016 00:52:53 GMT

I'd be interested

Re: Feedback Group - Members Wanted

48_Retired — Tue, 02 Feb 2016 09:53:07 GMT

Hi folks, I've invited you both to the group now. Thanks!

Re: Feedback Group - Members Wanted

rejoyce — Tue, 02 Feb 2016 23:20:41 GMT

I would definitely be interested.

Re: Feedback Group - Members Wanted

cian1848 — Thu, 04 Feb 2016 21:55:39 GMT

I would be interested

Re: Feedback Group - Members Wanted

Anon — Fri, 05 Feb 2016 11:36:11 GMT

Very interested

Re: Feedback Group - Members Wanted

dalyer — Sat, 06 Feb 2016 17:29:11 GMT

I'd be interested too.
Thanks.

Re: Feedback Group - Members Wanted

shaunaproctor — Tue, 09 Feb 2016 00:05:49 GMT

I'd be interested

Re: Feedback Group - Members Wanted

zwemnaar — Wed, 10 Feb 2016 11:15:56 GMT

Id be interested

Re: Feedback Group - Members Wanted

thomas2016 — Wed, 17 Feb 2016 09:29:54 GMT

I move to o2 ok

Re: Feedback Group - Members Wanted

thomas2016 — Wed, 17 Feb 2016 09:30:37 GMT

Get back to me

Re: Feedback Group - Members Wanted

dalyer — Wed, 17 Feb 2016 09:41:52 GMT

@thomas2016 wrote:
I move to o2 ok

@thomas2016 wrote:
Get back to me

Your posts are not at all clear.

What is your problem?

Describe it in as much details as possible with error messages and screenshots if possible/relevant.

Have you contacted 48 support already?

If so then you need to follow up on the existing support request and not here on the community forum.

Hope this helps.

Re: Feedback Group - Members Wanted

thomas2016 — Wed, 17 Feb 2016 09:44:04 GMT

Re: Feedback Group - Members Wanted

gilbertotron — Wed, 17 Feb 2016 09:57:28 GMT

I'd like to be added to the feedback group please.

Re: Feedback Group - Members Wanted

dalyer — Wed, 17 Feb 2016 10:09:31 GMT

thomas2016 you posted again but didn't provide any info.

Please describe the problem that you are having and clarify if you have already been in contact with 48 support?

Re: Feedback Group - Members Wanted

keith098 — Mon, 22 Feb 2016 03:38:08 GMT

I'd be interested

Re: Feedback Group - Members Wanted

alan95 — Wed, 09 Mar 2016 09:33:11 GMT

I would be interested!

Re: Feedback Group - Members Wanted

esras — Mon, 21 Mar 2016 13:50:03 GMT

I'd be quite interested too

Re: Feedback Group - Members Wanted

dalyer — Tue, 29 Mar 2016 11:01:41 GMT

I have some comments/feedback on the imminent EU roaming charges changes about which I got an email although I don't see the details posted here on the 48 website yet...

Just to summarise - currently the EU roaming charges are:

Making calls: 23c/min
Receiving calls: 6c/min
Sending texts: 6c each
Receiving texts: free
EU roaming calls add-on costs €3.50 and gives 15 outgoing call minutes (= c. 23.3c/min) and 1000 free incoming call minutes. The real benefit of this add-on is the generous free incoming call allowance since outgoing calls actually cost more than normal.
EU text add-on costs €2 and gives 35 outgoing texts (= c. 5.7c per text)
Note: no data roaming while abroad so no MMS etc.

The EU roaming charges effective from May 1st 2016 are:

Making calls: 6c/min
Receiving calls: 1c/min
Sending texts: 2c each
Receiving texts: free
EU roaming calls add-on costs €3.50 and gives 60 outgoing call minutes (= c. 5.83c/min) and 60 free incoming call minutes.
EU roaming text add-on costs €2 and gives 100 texts (= 2c per text)
Note: no data roaming while abroad so no MMS etc.

As far as I can see:

The EU roaming calls add-on has a much lower free incoming calls allowance which is disappointing even if incoming calls will only cost 1c/min from May 1st. The benefits of buying an EU roaming calls add-on seem to be much more marginal under the new charging regime than in the past.
The EU roaming texts add-on gives no advantage at all over just paying for outgoing texts from your cash credit balance.

In summary, under the new charging regime effective from May 1st, there is no point in buying an EU roaming texts add-on and the benefits of buying an EU roaming calls add-on may be marginal. In some (many?) cases it might simply be better to just topup your cash credit balance to cover the costs of outgoing/incoming calls and outgoing txts?

Just wondering what others think?