topic Re: New phone and can't text or phone in Phones

New phone and can't text or phone

library1 — Mon, 08 May 2017 07:29:21 GMT

Hi, I bought a new sim free phone and put my old sim card in it but it won't allow me to phone or text. The message says, No Sim or Sim Error. Can anyone help me please. Thanks

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 08:04:45 GMT

What make and model?

Re: New phone and can't text or phone

library1 — Mon, 08 May 2017 09:00:14 GMT

Hi, Its Alcatel pixi4

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 09:11:21 GMT

What is the exact error?

Is it literally "No SIM or SIM error"?

Is the phone brand new or second hand?

Are you absolutely sure that the phone is unlocked for use on any network?

Have you tried taking the SIM out, gently cleaning the contacts and inserting it again?

Would you have another SIM to try in it?

Can you do a factory reset of the phone with the SIM inserted?

Hope this helps.

Re: New phone and can't text or phone

library1 — Mon, 08 May 2017 09:13:57 GMT

Hi, It's brand new. I get my contacts etc on it but it just wont' let me phone or text. Do you think this phone takes the micro sim? Thanks

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 09:16:10 GMT

Yes - it takes a micro SIM:

http://www.gsmarena.com/alcatel_pixi_4_(5)-8157.php

Where did you buy it?

How do you know that it's unlocked?

Can you address the other questions that I asked above?

Hope this helps.

Re: New phone and can't text or phone

library1 — Mon, 08 May 2017 09:24:04 GMT

I bought it in Argos and it said Sim Free. The exact message says No Sim or Sim Error. I will try another sim later on. Can you tell me how to do a factory reset? Thanks

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 09:38:35 GMT

If your existing SIM was working in your old phone but won't work in the new phone then it points to the new phone as being the problem.

It's possible that trying a replacement SIM may help but it sounds unlikely given the info posted so far:

Change my SIM

This should explain how to do a factory reset of your phone:

http://www.hardreset.info/devices/alcatel/alcatel-pixi-4-5-5045d/

Which model is it?

The 3G one or 4G one?

http://www.argos.ie/static/Product/partNumber/5716021/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Band%2Bphones%7C14418968/c_2/3%7Ccat_19805493%7CMobile%2Bphones%7C14419095.htm

http://www.argos.ie/static/Product/partNumber/5782000/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Band%2Bphones%7C14418968/c_2/3%7Ccat_19805493%7CMobile%2Bphones%7C14419095.htm

Hope this helps.

Re: New phone and can't text or phone

library1 — Mon, 08 May 2017 10:36:43 GMT

Hi,

It's the 3G

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 11:09:10 GMT

OK - thanks.

You should try the suggestions that I mentioned above.

If the SIM works in your old phone and not in the new one then you may need to go back to Argos with it.

It would be worth seeing if another 48 or other network SIM works in it first though.

Hope this helps.

Re: New phone and can't text or phone

library1 — Mon, 08 May 2017 11:39:18 GMT

Hi, Thanks for all your help. I'll try another sim later, just think it's strange cause I get my contacts so the sim must work from that point. Anyway thanks again

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 11:41:38 GMT

I presume that your contacts are backed up to Google and not stored on the SIM which might explain why you can get them even if the SIM is not working?

Re: New phone and can't text or phone

dalyer — Mon, 08 May 2017 20:47:56 GMT

Any update?

Re: New phone and can't text or phone

library1 — Tue, 09 May 2017 07:24:05 GMT

I think my old sim was a nano and I should be using a micro so I have requested to change my sim. Hopefully that should do the trick. Thanks

Re: New phone and can't text or phone

dalyer — Tue, 09 May 2017 07:58:31 GMT

If your SIM is a nano then it'll be too small to fit into the new phone and the size difference would be obvious.

What make and model of phone were you using before?

Did you try the other suggestions that I made above?

Re: New phone and can't text or phone

library1 — Tue, 09 May 2017 08:00:28 GMT

Hi,

I was using an ipone 5. I did the factory update.

Re: New phone and can't text or phone

dalyer — Tue, 09 May 2017 08:05:04 GMT

iPhone 5 does take a nano SIM so that's too small for the new phone unless you use a nano to micro SIM adaptor.

Strange that you didn't notice this before!

It would have saved a lot of time & confusion....

Re: New phone and can't text or phone

library1 — Tue, 09 May 2017 08:06:51 GMT

I know, I'm really bad at phones. Thanks for your help

Re: New phone and can't text or phone

dalyer — Tue, 09 May 2017 08:16:37 GMT

If you squeezed the nano SIM into the micro SIM tray then hopefully you haven't damaged the latter!

You need to either get a nano to micro SIM adapter (e.g.https://www.carphonewarehouse.com/cpw/micro-and-nano-sim-adapter-3-pack.html#!colour=black&dealType=sf or available in most other phone repair stores) or get a replacement micro SIM - choose the swap not block option and when you get it you can follow the instructions for activating it:

Change my SIM

Hope this helps.

Re: New phone and can't text or phone

library1 — Tue, 09 May 2017 09:06:03 GMT

Thanks, I don't think I damaged it. I've ordered the change of sim so hopefully it'll work. Thanks