Request to Restore My Original €9.99 Plan

PrathamP2546 — Sat, 10 Oct 2026 10:26:53 GMT

Dear 48 Customer Support Team,

I am writing regarding my monthly Unlimited Data plan.

When I purchased my SIM, I received the Unlimited Data plan for €9.99 per month, including 5G data and 20GB EU/UK roaming. My plan was activated with auto-renewal enabled, and the app showed my next renewal date as 10 October 2026.

Today, my renewal payment failed, even though I had sufficient funds in my bank account. After the failed payment, I noticed that the app was showing €12.99 instead of my original €9.99 plan.

I would like to continue using my original plan at €9.99 per month. Could you please check my account, explain why the renewal payment failed, and help me renew my plan at the original price?

I would appreciate your assistance in restoring my original offer, as I did not intend to change my plan.

Thank you for your time and support. I look forward to your response.

Kind regards,
Pratham Patil

Re: Request to Restore My Original €9.99 Plan

dalyer — Sat, 10 Oct 2026 10:56:04 GMT

As far as I know you need membership plan auto-renewal enabled in order to qualify for the €3 discount on the €12.99 plan for 6 months.

I think that if auto-renewal ever fails then you lose that offer and revert to the full price of €12.99, but the terms and conditions aren't quite clear on this point:

https://48-months-cdn.s3.eu-west-1.amazonaws.com/promotions/%E2%82%AC9.99OfferT%26CsOctNovt261.pdf

You'll need to contact 48 support to check this with them and see if they can help you at all.

See the links in my signature below.

topic Request to Restore My Original €9.99 Plan in Phones

Request to Restore My Original €9.99 Plan

Re: Request to Restore My Original €9.99 Plan