topic Re: Urgent unable to use outbound calls in Phones

Urgent unable to use outbound calls

TerryG7340 — Mon, 22 Jun 2026 14:57:29 GMT

Dear Sir/Madam,

Unable to use outbound calls on my
Mobile despite having topped up my account by €30.00 - I
Would be happy with grateful if you could look into this please.
Thank you
Terry

Re: Urgent unable to use outbound calls

dalyer — Mon, 22 Jun 2026 15:19:16 GMT

If you mean that you topped up your cash credit balance by €30 then that's no use.

You need to buy a monthly membership plan in order to be able to use outgoing services.

What does your My48 account dashboard say about your membership plan status and cash credit balance?

https://48.ie/my48

What does your Transactions page say about your recent payment(s)?

https://48.ie/my48/transactions

You might want to read this and the New to 48 FAQs to understand how 48 and monthly membership plans, cash credit, etc. work because it's a little different to some other pay as you go SIM only mobile phone service providers.

If you need to contact 48 support about this then see the links in my signature below.

Can’t make outbound calls despite being in credit! Answer?

TerryG7340 — Tue, 23 Jun 2026 10:41:23 GMT

Re: Can’t make outbound calls despite being in credit! Answe

dalyer — Tue, 23 Jun 2026 10:45:57 GMT

Duplicate threads merged.

There's no need to create multiple threads about the same issue.

Especially when I already addressed your original post here:

https://community.48.ie/t5/Phones/Urgent-unable-to-use-outbound-calls/m-p/73927/highlight/true#M7617

If you want assistance from the Community Forum then maybe you could clarify the issues that I asked about there?

If you need to contact 48 support about this then see the links in my signature below.