topic Re: difficultly Topping up in Phones

difficultly Topping up

Jessicac7417 — Sat, 20 Jun 2026 22:22:18 GMT

My topup hasn’t gone through and won’t let me try again

Re: difficultly Topping up

dalyer — Sun, 21 Jun 2026 05:03:06 GMT

You'll need to provide a bit more information than that if you want assistance from the Community Forum.

What exactly do you mean by "topup"?

What exactly are you trying to buy?

Membership plan, add-on, cash credit?

What happens when you try to buy it?

Any error messages?

What does your Transactions page say about your recent payment?

https://48.ie/my48/transactions

When were you last able to successfully buy stuff on 48?

Is your payment card still valid, not frozen via your online banking, and there are sufficient funds in the account if it's a debit card?

If you need to contact 48 support about this then see the links in my signature below.

Re: difficultly Topping up

AlejandroSanchezH1813 — Sun, 21 Jun 2026 11:22:45 GMT

I'm experiencing the same thing. I've been using my hotspot, which consumed all of my data, understandably so. I come back to top up and I want to purchase a new 12.99 Plan, which offers Unlimited data (whatever that really means) I click on the button in the home screen that promotes it. It brings me to this screen in the picture provided. Does not mention anywhere about the plan switch or where to get there it gives me options to "Edit auto-renew"

Next screen shows
"Credit balance" to add more credits which says you can use to buy other plans (still not clear in the experience)

Edit/Delete Card details

Toggle on/off auto renew plan

Nowhere is the new plan mentioned, nor where to go, nor what to do about it.

I also noticed there is no phone number to call support, and the chatbot has only pre-determined answers, it does not respond to manually typed messsages??

So where do we go from here?

Re: difficultly Topping up

AlejandroSanchezH1813 — Sun, 21 Jun 2026 11:24:04 GMT

Seems to be a very repeated occurrence