https://community.48.ie/t5/Phones/Card-payment-and-then-top-up/m-p/72940#M7398 Hi.<BR />My bank card was compromised and as a result the bank had to cancel my card and it has effected my direct debits.<BR /><BR />The monthly unlimited plan for my son’s phone did not go through.<BR />I used another card and choose top ip by accident rather than an unlimited plan. Even so with the top up his phone is not updated with any plan.<BR />Can you look into this and also why there is zero grace period to give a customer a chance to update their card details.<BR /><BR /> Sat, 25 Apr 2026 13:45:36 GMT AnnG0579 2026-04-25T13:45:36Z https://community.48.ie/t5/Phones/Card-payment-and-then-top-up/m-p/72940#M7398 Hi.<BR />My bank card was compromised and as a result the bank had to cancel my card and it has effected my direct debits.<BR /><BR />The monthly unlimited plan for my son’s phone did not go through.<BR />I used another card and choose top ip by accident rather than an unlimited plan. Even so with the top up his phone is not updated with any plan.<BR />Can you look into this and also why there is zero grace period to give a customer a chance to update their card details.<BR /><BR /> Sat, 25 Apr 2026 13:45:36 GMT https://community.48.ie/t5/Phones/Card-payment-and-then-top-up/m-p/72940#M7398 AnnG0579 2026-04-25T13:45:36Z https://community.48.ie/t5/Phones/Card-payment-and-then-top-up/m-p/72942#M7399 <P>What exactly do you mean by this?&nbsp;</P> <UL> <LI><EM>choose top ip by accident rather than an unlimited plan</EM>.</LI> </UL> <P>What exactly did you buy?</P> <P>What does your Transactions page say about the payment?</P> <UL> <LI><A href="https://48.ie/my48/transactions" target="_blank" rel="noopener">https://48.ie/my48/transactions</A></LI> </UL> <P>It's not really clear from your post what exactly your problem is.&nbsp;</P> <P>I also don't understand this:&nbsp;</P> <UL> <LI><EM>Can you look into this and also why there is zero grace period to give a customer a chance to update their card details.</EM></LI> </UL> <P>If your card has been compromised and cancelled how can a merchant such as 48 still allow transactions to be executed on it? That doesn't make sense.</P> <P>If you need to contact 48 support about this then see the links in my signature below.</P> <P>They don't generally monitor or respond to posts here on the Community Forum so if you have questions for them then you need to contact them yourself.</P> Sat, 25 Apr 2026 15:22:13 GMT https://community.48.ie/t5/Phones/Card-payment-and-then-top-up/m-p/72942#M7399 dalyer 2026-04-25T15:22:13Z