topic Re: No internet connection on android phone in Phones

No internet connection on android phone

JohnM5643 — Tue, 10 Mar 2026 09:35:58 GMT

As of this morning, I have no Internet/data connection on my phone.
I have restarted my phone but no improvement.
I can make regular gsm calls fine.
Checked my plan online and all seems fine.
Any pointers on what is wrong?

Re: No internet connection on android phone

dalyer — Tue, 10 Mar 2026 09:43:44 GMT

Are your APN settings still configured correctly?

https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53106

Maybe delete any configured APNs and reconfigure them from scratch?

Did anything change on the phone recently?

E.g. software update, settings changes, factory reset/restore, new handset, returned from roaming abroad, etc.?

If you need to contact 48 support about this then see the links in my signature below.

Re: No internet connection on android phone

JohnM5643 — Tue, 10 Mar 2026 09:51:04 GMT

Thanks for the response.

Tried to follow the APN guide but the instructions don't seem to match the settings menu/layout on my phone.

Didn't change anything recently, just stopped working this morning.

I'll try the chat support you mentioned above

Re: No internet connection on android phone

dalyer — Tue, 10 Mar 2026 10:02:52 GMT

What are your APN settings right now?

Maybe try texting "APN" to 50048 to get the settings sent to your phone.

https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

But this may not work for all phones.