topic Re: In Portugal - 5G and sms, but no calls in Phones

In Portugal - 5G and sms, but no calls

HaukeS0876 — Wed, 25 Feb 2026 19:37:28 GMT

I'm In Portugal - 5G internet and sms are working, but I can't make it receive any calls on either of two networks. I changed phones recently and never had an issue before. Anything I can try, or is singing going on on your side?

Re: In Portugal - 5G and sms, but no calls

dalyer — Wed, 25 Feb 2026 20:30:47 GMT

I've never heard of that happening - i.e. connection to the local network working while roaming and texts and mobile data working but incoming/outgoing calls not working.

I think you'll have to contact 48 support for assistance with this.

See the links in my signature below.

Re: In Portugal - 5G and sms, but no calls

HaukeS0876 — Mon, 02 Mar 2026 09:01:30 GMT

Found the solution myself, though the chat support was very friendly and tried to help.
I'm my case the issue was caused by the 'Mobile Network Security' setting on my Pixel 9a. It was activated by default and because of it 2G networks were being avoided. Turns out 48 only uses 2G networks for calls, even though I was connected to 4G and 5G for data, and SMS, which both worked fine.
Once Mobile Network Security was deactivated I was able to make and receive calls again.