topic Re: Replacement SIM now has the wrong number in Phones

Replacement SIM now has the wrong number

Hannahs6797 — Thu, 04 Sep 2025 10:42:08 GMT

I ordered a new replacement sim and when it arrived i could not activate and was told my old sim had not been blocked properly so i had to wait a week for my new sim to be activated and now its been activated i have a whole new phone number i never requested ??

Re: New number i never requested

dalyer — Thu, 04 Sep 2025 10:41:15 GMT

Are you sure that you ordered a replacement SIM:

https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

And not a brand new SIM?

https://48.ie/free-sim

You'll almost certainly need to contact 48 support about this issue.

See the links in my signature below.

Re: Replacement SIM now has the wrong number

Hannahs6797 — Thu, 04 Sep 2025 10:56:35 GMT

no it was definitely a replacement sim, if it was a brand new sim can i still get my old number back ?

Re: Replacement SIM now has the wrong number

dalyer — Thu, 04 Sep 2025 10:58:54 GMT

No, it needs to be a replacement SIM to retain the same number.

I don't know what's going on here.

You need to talk to 48 support about it.

Only they will be in a position to help.

See the links in my signature below.