topic Re: Pin Blocked. Contact service provider to unlock device. in Phones

Pin Blocked. Contact service provider to unlock device.

sazzyfitz — Sun, 25 Jun 2017 15:17:15 GMT

Can you help please? I entered my pin incorrectly and the message Pin Blocked. Contact service provider to unlock device. Emergency Only keeps showing on my phone.

I have my pin and puk numbers.

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Tue, 03 Jun 2025 22:25:50 GMT

See here

http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-What-now/m-p/32

Hope this helps.

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Sun, 25 Jun 2017 20:51:48 GMT

Ddi that help at all @sazzyfitz?

Re: Pin Blocked. Contact service provider to unlock device.

CormacM1539 — Tue, 03 Jun 2025 21:46:18 GMT

I have the same issue, Can you help please? I entered my pin incorrectly and the message Pin Blocked. Contact service provider to unlock device. Emergency Only keeps showing on my phone. I have Pin and PUK

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Tue, 03 Jun 2025 22:27:16 GMT

If you enter your PIN incorrectly several (three?) times and block the phone then your PUK should unblock it.

https://community.48.ie/t5/The-Knowledge-Base/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

What exactly is happening in your case?

If you need to contact 48 support about this then see the links in my signature below.

You replied to an 8 year old thread which seems a bit strange...

Re: Pin Blocked. Contact service provider to unlock device.

CormacM1539 — Wed, 04 Jun 2025 15:16:33 GMT

It says the SIM card is PUK locked, I have contacted 48 support, they suggested bringing it to a mobile phone shop. I did this and the phone shop told me that the phone is not blocked, that it's just the SIM. Is it possible to reactivate the SIM?

I was researching the issue last night and found this similar issue from 2017.

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Wed, 04 Jun 2025 15:26:36 GMT

If the SIM is blocked/PUK locked then the phone should ask for the PUK to unblock it.

Is the phone not doing that?

If not then that's weird.

What make and model of phone is it?

Can you try the SIM in another phone (might need to be unlocked for use on any network) and see if you get prompted for the PUK there to unblock the SIM?

Otherwise all I can suggest is requesting a replacement SIM.

https://48.ie/help/sim-replacement

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Wed, 04 Jun 2025 15:49:20 GMT

This is confusing...

> the message Pin Blocked. Contact service provider to unlock device. Emergency Only keeps showing on my phone.

> It says the SIM card is PUK locked

What is the exact verbatim message that appears on the phone?

Re: Pin Blocked. Contact service provider to unlock device.

AaronS6679 — Wed, 04 Jun 2025 16:46:35 GMT

Did you just not click the link @dalyer gave you?

Log into your 48 account on desktop or App - https://www.48.ie/my48

Go to My Profile > My Details

In My Details you'll see your PUK code displayed

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Wed, 04 Jun 2025 16:57:11 GMT

> In My Details you'll see your PUK code displayed

@CormacM1539 previously said:

> I have Pin and PUK

It's not exactly clear but it sounds like the SIM is blocked and needs the PUK to get it working again but the phone isn't prompting for the PUK.

That's why I suggested trying another phone to see if that prompts for the PUK or to simply order a replacement SIM.

Re: Pin Blocked. Contact service provider to unlock device.

AaronS6679 — Wed, 04 Jun 2025 17:16:36 GMT

Ah okay sorry, I misread that. As @dalyer said @CormacM1539 try a different phone to see if you get a prompt to enter the PUK, once it’s unlocked you can put it back into your phone.

Also, I presume you have tried restarting the phone and seeing if it prompts you?

I know the phone shop said it was not blocked but are you sure the phone is network unlocked? What SIM did you have in it before? Has it ever worked on 48?

Re: Pin Blocked. Contact service provider to unlock device.

CormacM1539 — Thu, 05 Jun 2025 08:47:07 GMT

I tried the SIM in another phone which asked for the PUK. The SIM is now unblocked. Thanks for all suggestions everyone. Much appreciated.

Re: Pin Blocked. Contact service provider to unlock device.

dalyer — Thu, 05 Jun 2025 10:05:10 GMT

That's great @CormacM1539 - glad you made progress.

What make and model of phone is it that didn't prompt for the PUK?

That's really poor on the part of the phone manufacturer!

The phone shop that you went to should also really have known to try the SIM in another phone as I suggested.