https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69239#M6621 <P>Your post was blank <a href="https://community.48.ie/t5/user/viewprofilepage/user-id/246549">@JohnH4939</a>&nbsp;and the subject line doesn't really provide sufficient information to understand your issue clearly.</P> <P>What exactly do you mean by "upgraded phone"?</P> <P>Do you mean a software update or a new phone handset?</P> <P>If the latter then are you sure that the phone is unlocked for use on any network?</P> <P>What exactly do you mean by it's "looking for SIM card name"?</P> <P>What is the exact prompt/message and behaviour when you switch the phone on with the 48 SIM installed?</P> <P>Is anything working - connection to network/signal bars, calls, texts, mobile data?</P> <P>If you need to contact 48 support about this then see the links in my signature below.</P> Tue, 03 Jun 2025 10:29:58 GMT dalyer 2025-06-03T10:29:58Z https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69236#M6620 Tue, 03 Jun 2025 09:36:05 GMT https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69236#M6620 JohnH4939 2025-06-03T09:36:05Z https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69239#M6621 <P>Your post was blank <a href="https://community.48.ie/t5/user/viewprofilepage/user-id/246549">@JohnH4939</a>&nbsp;and the subject line doesn't really provide sufficient information to understand your issue clearly.</P> <P>What exactly do you mean by "upgraded phone"?</P> <P>Do you mean a software update or a new phone handset?</P> <P>If the latter then are you sure that the phone is unlocked for use on any network?</P> <P>What exactly do you mean by it's "looking for SIM card name"?</P> <P>What is the exact prompt/message and behaviour when you switch the phone on with the 48 SIM installed?</P> <P>Is anything working - connection to network/signal bars, calls, texts, mobile data?</P> <P>If you need to contact 48 support about this then see the links in my signature below.</P> Tue, 03 Jun 2025 10:29:58 GMT https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69239#M6621 dalyer 2025-06-03T10:29:58Z https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69241#M6622 Thanks for your reply.i have new phone and when I have inserted my old SIM card in new phone I can make calls etc but my phone says in mobile network. 48 not set and SIM card number needed. Thanks Tue, 03 Jun 2025 10:58:52 GMT https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69241#M6622 JohnH4939 2025-06-03T10:58:52Z https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69242#M6623 <P>Sorry, I'm still confused...</P> <P>Is this the verbatim message?&nbsp;</P> <UL> <LI>"48 not set and SIM card number needed"</LI> </UL> <P>What do you mean by "in mobile network"?</P> <P>If you're referring to something in the phone settings then please clarify exactly the location - e.g. <EM>Settings &gt; Network &amp; Internet &gt; SIM Cards &gt; SIM Slot 1 &gt; Number</EM> or whatever.</P> <P>You previously said that it was asking for the SIM card name. Is that not the case?</P> <P>If calls (and texts and mobile data?) are working ok then this probably isn't a critical issue.&nbsp;</P> <P>What make and model of phone is it?&nbsp;</P> <P>If you need to contact 48 support about this then see the links in my signature below.</P> Tue, 03 Jun 2025 11:23:57 GMT https://community.48.ie/t5/Phones/Upgraded-phone-and-new-phone-is-looking-for-SIM-card-name/m-p/69242#M6623 dalyer 2025-06-03T11:23:57Z